Client Service Administrator
Client Service Administrator
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Job Description
Locations: Canton MA Edison NJ or Jersey City NJ (Hybrid)
In this position youll be based in one of the above office locations for a minimum of three days a week with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare/flex.
We give you a world of potential
You bring passion talent and the ability to develop professional and trusting relationship with clients as aClient Service Administrator.
Computershare (ASX: CPU) is a global market leader in transfer agency and share registration employee equity plans mortgage servicing proxy solicitation and stakeholder communications. We also specialize in corporate trust bankruptcy class action and utility administration and a range of other diversified financial and governance services.
- For more than 35 years weve been the largest global transfer agent providing advisory services communications and technology solutions to many of the worlds leading companies. We facilitate shareholder recordkeeping and communications stock transfers for individual holders and annual meetings as well as dividend disbursement for public and private companies.
- Our clients know they can count on our investment in resources years of industry leadership locations throughout the world and commitment to service to form longterm relationships that produce real business results.
So now that you know this is a tremendous department in a company that truly supports their employees Im sure youll want to find out more about the role and what youll be involved in.
A role you will love
The Client Service Administrator is responsible for coordinating client events such as annual meetings dividend payments tax reporting and informational mailings by interfacing with the client the relationship management team and operational units. The Client Service Administrator is also responsible for fulfilling client requests for reporting and for preparing other statistics pertaining to the clients shareholder base. The Client Service Administrator initiates requests for service and tracks client service request to ensure that the expectations of the client are met. The Client Service Administrator may also be responsible for the introducing additional service offerings and leveraging opportunities for increased revenue and profitability.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Prepares and issues requests for service to various operating units based on clients requests.
- Ensures timely receipt from the appropriate sources of information raw material and other inputs needed to successfully execute clients services.
- Maintains functional knowledge of Computershares processes systems and products.
- Ensures effective generation and delivery of client reports.
- Resolves client issues and conducts research by working directly with other functional units.
- Intercedes and resolves client inquires quickly and accurately.
- Works either independently or with the Relationship Manager to ensure proper followthrough on clients requests.
- Ensures timely funding of services (i.e. dividends and advance postage)
- Serves as a mentor coach and teammate for other Client Service Administrators within the team.
- Assists clients with special projects expediting transactions troubleshooting problem solving and servicing of all clients shareholder accounts.
- In concert with the Relationship Managers strives toward meeting annual revenue targets.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.
What will you bring to the role
The ideal candidate for the Client Service Administrator role can prepare and issues service instructions to various operating units based on clients requests. Ensures timely receipt from the appropriate sources of information raw material and other inputs needed to successfully execute clients service needs. The individual must also maintain functional knowledge of Computershares processes systems and products.
Other key skills and experience required:
- Bachelors degree (B. A. from fouryear college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.
- Ensures effective delivery of clients MIS reports.
- Resolves client issues and conducts research by working directly with other functional units
- Intercedes and resolves client or shareholder inquires quickly and accurately Works either independently or with the Relationship Manager to ensure proper followthrough on clients requests.
- Ensures timely funding of services (i.e. dividends and advance postage) and performs reconcilement activities.
- MS Office and the ability to learn SCRIP Cosmos RADAR Issuer Online Investor Center and various other internal applications.
- Serves as a mentor coach and teammate for other Client Service Administrators within the team.
- Assists clients with special projects expediting transactions troubleshooting problem solving and servicing of all clients shareholder accounts.
- In concert with the Relationship Managers strives toward meeting annual revenue targets Attends client annual meetings closings and account planning sessions with Relationship Managers as required.
- Other duties or tasks as assigned by management.
If you are interested in this opportunity make sure to apply today. This is a great opening in an incredible department that you dont want to miss out on!
Rewards designed for you
Paid parental leave flexible working and a caring and inclusive culture.
Health and wellbeing rewards that can be tailored to support you and your family including medical dental and vision.
Invest in your future with 401k matching and taxadvantaged flexible spending plans including healthcare dependent care and commuter.
Income protection. Our package includes short and longterm disability benefits life insurance and supplemental life insurance.
And more. Ours is a welcoming and closeknit community with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare visit computershare/careershub.
Compensation.The salary range for this role is $50000 to $60000/yearly. This salary is specific to these locations: Canton MA Edison NJ and Jersey City NJ and may not be applicable to other locations and is based on experience.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
