Concierge

First impressions are everything. When guests arrive at our hotels we want that impression to be memorable. The same goes for departures. When guests leave we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish.

Our Concierge sets the tone for every guests stay with a warm welcome and youll be ready to answer to any questions and happy to offer information about the hotel services facilities and local area.

The impact youll make.

We want to build and experience that is memorable and unique. Our Concierge takes the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local area the Concierge makes transactions feel like part of the experience.

What youll do.

• Absorb information from colleagues and various external resources pertinent to the role of Concierge. Keep up to date with events in the surrounding area.

• To be empowered to deal with guests issues and problems using the LEARN model and seeking advice when unsure what to do.

• Engage guests in conversation regarding their stay property services and area attractions/offerings.

• Anticipate guests service needs by asking questions to better understand their requirements and watching/listening to guest preferences. Always act on these whenever possible.

• Be a mentor to new hires support and encourage their learning.

• Maintain all logbooks.

• Be knowledgeable about the hotels dining option and be active in supporting them.

• Always ensure the immaculate appearance of lobby and Concierge Desk.

• Respond positively and provide timely and accurate information to guests upon request which may include but not limited to: Handling of guest messages handling of guest mail and packages information on local activities storage of luggage handling of guest laundry arranging transportation obtaining theatre tickets and other forms of entertainment arranging sightseeing trips

Who we are looking for.

We are looking for an enthusiastic motivated individual who we anticipate will have worked in a similar role within the hospitality or travel and tourism industry. The ideal candidate will be a team player who is a fast learner adaptable and has exceptional attention to detail interpersonal and communication skills. You will need to be extremely efficient and professionally skilled in:

• Strong organization and multitasking skills

• A keen eye for detail

• Strong problemsolving and decisionmaking skills

• Confidence interacting with guests

• Good communication skills both written and verbal English

• The ability to work independently

• Previous experience working in a similar environment

• A positive mindset

• A genuine passion for working in hospitality

• Previous experience in a similar hospitality setting preferred.

Perks you deserve.

• Explore discounted stays at 9000 Marriott hotels worldwide

• Discounted food & drink in Marriott restaurants and bars

• Discounts on accommodation for your friends & family

• Free use of Glasgow Marriott Leisure Club facilities

• Wellness and Mental Health Programmes

• Access to curated discounts rewards and perks with top brands via our benefits website

• Free meal during shifts

• Staff parking during shifts

• Learning & Development opportunities from entrylevel to leadership development

A little more about us..

GLASGOW MARRIOTT HOTEL

The Glasgow Marriott Hotel offers welcoming comfort with a modern style ideally situated in the city centre near premier attractions like OVO Hydro Hampden Park and the University of Glasgow.

The Marriott International brand has more than 500 global locations; we advance in the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels you will help keep this promise by delivering premium choices sophisticated style and wellcrafted details. With your skills and imagination together we will innovate and reinvent the future of travel.