Support Center
Adventist HealthCare seeks to hire an experienced Process Improvement Coordinator for our Operational Excellence department who will embrace our mission to extend Gods care through the ministry of physical mental and spiritual healing.
As a Process Improvement Coordinator you will:
Lead and coordinate performance improvement initiatives to ensure alignment with organizational priorities and the successful of systemwide improvement projects.
Support systemwide governance by ensuring the adoption and sustainability of a consistent project management infrastructure.
Monitor adherence to the Leadership System and ensure alignment across entities.
Serve as a liaison between departments to facilitate crossfunctional communication and collaboration during project .
Collaborate with team leaders to develop userfriendly templates and tools that streamline project and improvement processes.
Assist in the preparation of presentations and reports for leadership to communicate project progress challenges and outcomes.
Coordinate the implementation and alignment of systemwide operational excellence efforts and Malcolm Baldrige Performance Excellence framework through AHCs Leadership System & Standard Management Approach
Coordinate and support the Malcolm Baldrige Performance Excellence Program guiding its application and deployment across the organization.
Assist in preparing evaluating and submitting Baldrige applications ensuring comprehensive documentation evidence tracking and outcome analysis.
Ensures full adoption and deployment of the AHC Leadership System and Standard Management Approach
Monitors the implementation of Performance Excellence activities using the Baldrige framework and Lean Six Sigma methodology.
Support the of strategic operational improvement plans that align with the organizations mission vision and goals.
Collaborate with departments to document currentstate processes identify inefficiencies and propose streamlined workflows.
Assist in drafting communication materials such as presentations newsletters and email updates to promote awareness of improvement efforts
Monitor compliance with established processes and provide recommendations for adjustments or improvements based on data and stakeholder feedback.
Other duties as assigned
Qualifications include:
Familiarity in Lean and Six Sigma methodologies with practical experience in leading Lean Six Sigma projects across healthcare operations.
Basic understanding of the Baldrige Framework with experience assisting in organizational assessments and helping apply Baldrige criteria to operational and clinical processes.
Ability to plan organize and execute multiple projects ensuring timely delivery and alignment with organizational goals.
Effective facilitation skills with large dynamic groups
Meticulous approach to managing documentation data and project deliverables to ensure accuracy and completeness.
Strong interpersonal skills; ability to communicate effectively with all levels of management and staff across the healthcare system. Strong emotional intelligence.
Experience in developing and monitoring KPIs (Key Performance Indicators) and outcome metrics to track success and drive accountability
Capacity to manage shifting priorities and adapt to changing organizational needs and project scopes.
Competence with project management and data analysis tools (e.g. Microsoft Excel PowerPoint Minitab etc.
Understanding of how to support teams through transitions and sustain new processes.
Capability to navigate and resolve conflicts constructively within project teams.
Ability to build and maintain relationships with key stakeholders and foster collaboration.
Dedication to maintaining high standards and driving continuous improvement initiatives.
Bachelors degree required. Masters in Healthcare Administration Health Systems Public Health Nursing Business Administration or a relevant field is preferred
A minimum of five years of experience in a healthcare setting is required.
A minimum of five years experience in project management experience is required.
Lean Six Sigma Green Belt preferred.
PMP Certification preferred.
Passion for fostering a culture of excellence through continuous improvement innovation and adherence to best practices in healthcare operations.
Demonstrated experience managing complex crossfunctional projects
Ability to monitor analyze and present performance data and design and implement processrelated action plans to improve performance or adherence to standards or regulations
Advanced level competency in Microsoft Word Excel PowerPoint and SharePoint required
Work Schedule:
Day Shift
#GR8 Other
#AHCNonClinical25
To apply please email your CV / resume to
Pay Range:
$77313.60 $115980.80
If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate) salary discussions will take place during the screening process.
Under the Fair Labor Standards Act (FLSA) this position is classified as:
United States of America (Exempt)
At Adventist HealthCare our job is to care for you.
We do this by offering:
Work life balance through nonrotating shifts
Recognition and rewards for professional expertise
Free Employee parking
Medical Prescription Dental and Vision coverage for employees and their eligible dependents effective on your date of hire
Employerpaid Short & LongTerm Disability Basic Life Insurance and AD&D (shortterm disability buyup available)
Paid Time Off
Employer retirement contribution and match after 1year of eligible employment with a 3year vesting period
Voluntary benefits include flexible spending accounts legal plans and life pet auto home long term care and critical illness & accident insurance
Subsidized childcare at participating childcare centers
Tuition Reimbursement
Employee Assistance Program (EAP) support
As a faithbased organization with over a century of caring for the communities in the Maryland area Adventist HealthCare has earned a reputation for highquality compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.
If you want to make a difference in someones life every day consider a position with a team of professionals who are doing just that making a difference.
Join the Adventist HealthCare team today apply now to be considered!
COVID19 Vaccination
Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID19 before commencing employment. Applicants may be required to furnish proof of vaccination.
Tobacco and Drug Statement
Tobacco use is a wellrecognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.
While some jurisdictions including Maryland permit the use of for medical purposes continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result medical use will not be accepted as a valid explanation for a positive drug test result.
Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and . Those testing positive are given the opportunity to reapply in 90 days if they can truthfully attest that they have not used any nicotine products in the past ninety 90 days and successfully pass followup testing. (Nicotine products include but are not limited to: cigarettes cigars pipes chewing tobacco ecigarettes vaping products hookah and nicotine replacement products (e.g. nicotine gum nicotine patches nicotine lozenges etc..
Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting engaging and developing the best people to cultivate our missioncentric culture. Our goal is to have a welcoming equitable and safe place to work and grow for all employees no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race ethnicity color religion sex national origin age disability sexual orientation gender identity pregnancy and related medical conditions protected veteran status or any other characteristic protected by law.
Adventist HealthCare will make reasonable accommodations for applicants with disabilities in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however it will endeavor to provide reasonable accommodations for applicants religious beliefs.
Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.