Dispatcher II Lateral
Dispatcher II Lateral
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$ 73981 - 89924
1 Vacancy
Job Description
THE POSITION
You must have taken and passed the Dispatcher CritiCall examination for further consideration. To take the examination clickhere.
You must have experience as alaw enforcementDispatcherin a Public Safety Dispatch Centerto qualify for this position. Please review Qualifications Lateral Entry within this job announcement before applying for this position
Please Note: a candidate must successfully pass a thorough background investigation including a criminal history check for jobrelated convictions fingerprinting polygraph test psychological test credit check and a drug use history to be considered for this position.
To receive incoming telephone calls and dispatch police units as necessary for assistance;
perform a variety of general support duties related to communications activities.
DISTINGUISHING CHARACTERISTICS
Positions in this class are flexibly staffed and are normally filled by advancement from the lower class of Dispatcher I. Appointment at the higher class requires that the employee be performing the full range of duties assigned to the class. Work in this class is distinguished from that of the Dispatcher I class by the greater independence with which an incumbent is expected to operate. Dispatcher II is a journeylevel classification and incumbents are expected to perform the full range of duties of Dispatcher without direct supervision.
SUPERVISION RECEIVED AND EXERCISED
General supervision is provided by a Dispatcher III.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Receive emergency and nonemergency telephone calls from the public requesting police fire and local government service; determine nature and priority; dispatch units as necessary; and/or refer or transfer callers to ensure excellent customer service.
Maintain radio contact with all units on assignment.
Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies.
Query information from law enforcement communication networks relating to wanted persons criminal history stolen property and Department of Motor Vehicle information.
Query and enter stolen stored and repossessed vehicle information.
Perform a variety of records keeping duties related to the computer aided dispatch system.
Test and inspect equipment as required.
Testify in court as needed.
Prepare written responses or reports related to communication complaints investigative followups or police reports.
Write daily work progress reports when training a new Dispatcher.
Demonstrate professionalism courtesy empathy and excellent customer service in accordance with departmental policy and the communityoriented policing concept.
Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification.QUALIFICATIONS
*SEE LATERAL ENTRY REQUIREMENTS*
Knowledge of:
- English grammarusage spelling and punctuation.
- Standard radio broadcasting procedures and rules.
Ability to:
- Express themselves in English in a clear distinct and understandable manner when speaking to individuals before diverse populations various public and community groups and when testifying in court.
- Effectively communicate with and elicit information from upset and irate citizens.
- Work under pressure and exercise good judgment in emergency situations.
- Exercise independent judgment and work with a minimum of supervision.
- Use a computer and keyboard to enter data provided verbally and in writing.
- Learn standard broadcasting rules and procedures.
- Learn City street system and physical layout of Sacramento.
- Understand and comply with oral and written directions.
- Learn to operate computeraided dispatch telephone and radio broadcasting equipment.
- Value customers and coworkers through provision of excellent customer service.
- Operate office machines and equipment.
- Type 40 net words per minute.
EXPERIENCE AND EDUCATION
Education:
High school diploma or G.E.D. equivalent andcompletion of twelve 12 units from an accredited college or university.
Experience:
Successful completion of the probationary period as a Dispatcher I with the City of Sacramento.
Substitution:
High school diploma or G.E.D. equivalent an additional four 4 years of customer service experience may substitute for the required education.
OR
LATERAL ENTRY: 1 Two years of experience as a dispatcher working with law enforcement agencies where duties included answering telephone calls and radio dispatching which must include six months of experience within the last six months. 2 Successful completion of the California P.O.S.T. Public Safety Dispatcher Basic Course within twelve 12 months of appointment.
PROOF OF EDUCATION
Should education be used to qualify for this position then proof of education such as but not limited to university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment. Unofficial documents and/or copies are acceptable.
An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service.Evaluation of education records will be due at time of appointment.
PROBATIONARY PERIOD:
Employees hired as a lateral entry must complete twelve 12 months of probation at a satisfactory performance level prior to gaining permanent status.THE SELECTION PROCEDURE
Please note the City of Sacramentos preferred method of communication with applicants is via email. As such please ensure you verify the email address on your application and check your email frequently including your spam and junk folders. All email notifications can also be accessed through the governmentjobs applicant inbox.
1. Application:(Pass/Fail) All applicants must complete and submit onlinea City of Sacramento employment application by the final filling deadline;
Employment applications must be submitted online; paper applications will not be accepted.
Employment applicationswill be considered incomplete and will be disqualified:
If applicants do not list current and past jobrelated experience in the duties area of the Work Experience section.Note: Qualifying experience is based on 40 hours per week (prorated if less than 40 hours/week).
If see resume is noted in the Work Experience section; a resume will not substitute for the information required in the Work Experience section.
- Proof of education such as but not limited to university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment.
- Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.
Supplemental documents such as resume cover letter and proof of education are highly preferred and recommended at the time of application submission. Documents should be submitted to the City of Sacramento Employment Office as attachment(s) via online with the employment application emailed to. If submitting via email please include your name andJob#PD4on your documents.
2.OnlineCritiCallExam:Pass/Fail) Candidatesmust have taken andpassed the DispatcherCritiCallExamination by 11:59 p.m. on April 302025for further consideration.Candidates can access the examination at any time by visiting the City of Sacramentos Examinations website: onlineCritiCallexamination may test your ability to:
Follow rules and directions.
Make decisions quickly and accurately based on rules you are provided.
Enter data or information (such as names telephone numbers license plate sequences etc. into a computer using a keyboard.
Hear comprehend summarize and/or answer questions about information provided verbally in short story form.
Use written information provided on lists (such as an alphabetically sequenced telephone book).
Recognize if bits of information such as addresses or names are similar or different.
Quickly learn and later recognize information that is shown in writing such as descriptions (e.g. red car blue boat green shirt).
Perform basic arithmetic (such as addition subtraction percentages) without a calculator or other tools.
Hear and remember pieces of information such as telephone numbers or license plate numbers for a short period of time.
Evaluate information providedin order toprioritize or categorize incidents.
Evaluate information and identify the most correct solution based upon that information.
Determine routes and/or locations using very basic maps. (No prior mapreading training or experience is required to correctly respond to these questions.
Correctly spell commonly used words which sound alike that might delay emergency assistance if misspelled (e.g. patience instead of patients).
Communicate using sentences or phrases that clearly express the intended meaning.
Read and comprehend written passages.
A DispatcherCritiCallExamination study guide is available for your reference on the City of Sacramentos Applicant Resources Page at: exam is fully compatible with the latest version of Chrome Edge and Firefox. Safari users will have to follow the onscreen instructions after clicking the test link for enabling the autoplay functionwithinthe Safari browser. Please note Microsoft is no longer supportingInternetExplorerthus the exam may not be compatible with Internet Explorer Browse.
For Apple users the Safari browser defaults the Media AutoPlay settings to off which prevents sound in certain modules from playing. The setting is easily changed to allow for AutoPlay. Please make sure you check these settings prior to beginning your exam. This exam contains several audio components. Computer speakers and/or headphones will be required.
If you have not used the testing system previously you may be prompted to download a browser plugin. Please do soin order totake the exam from your computer.
3. Screening Committee: (Pass/Fail Human Resources will only evaluate employment applications for the minimum qualifications of candidates who have passed theCritiCallexamination.Human Resources will evaluate employment applications for the minimum qualifications stated on the job announcement.Candidates who have passed the exam and meet the minimum qualificationswill be referred to the department after the last day of the month.
4. Eligibility:Candidates who pass the onlineCritiCallexamination submit a valid employment application and meet the qualification standards will be forwarded to the department for further consideration.You are not required toreapplyor retake the examfor this position if you have successfully passed theCritiCalltest andhave active eligibility. You will maintain eligibility for one year from the date of notification of a passing score on theCritiCallexamination.
5. Background Process:If considered for appointment candidates must pass a background investigation which includes a criminal history check fingerprinting polygraph test psychological test credit check and drug use history.QUESTIONS
For questions concerning Drug Use Standards or the Background process:Visit the Police Department web site at OR;
For questions concerning the Sacramento Police Departments Public Safety Communications Academy:
Call the Sacramento Police Departments Public Safety Communications Academy at.
For questions concerning this job announcement and the application process:
Please visit for a comprehensive stepbystep guide to the application process.
For technical support between 6 AM 5 PM PT contact Live Application Support at.
Visit the City of Sacramento Human Resources Department website at an email to; or
Call the Human Resources Department at
Employment Type
Full-Time
