Guest Experience Expert - London Marriott Hotel Regents Park
Guest Experience Expert - London Marriott Hotel Regents Park
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Job Description
POSITION SUMMARY
POSITION SUMMARY
We are looking for a passionate Guest Experience Expert to join our amazing team at London Marriott Hotel Regents Park.
You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself join a team where everyone has a voice. Be inspired by whats possible and discover your own future. Begin your purpose belong to a global community and become the best version of you. At Marriott...Be you.
The impact youll make.
First impressions are everything. And youll set the tone for every guests stay. With a genuinely warm welcome youll be ready with answers to any questions and happy to offer information about hotel services facilities and the local area. Anything to help make their visit that bit more special. And creating the smoothest checkout experience youll make sure they leave us happy too.
Perks you deserve.
Youll be supported in and out of the workplace through:
- Discounts on hotel rooms gift shop items food and beverage
- Learning and development opportunities
- Recognition programs
- Wellbeing programs
- Encouraging management
- Teamspirited colleagues
What youll do
- Process guest checkins assigning rooms and activating room keys.
- Coordinate with Housekeeping to track readiness of rooms for checkin and report any guest concerns.
- Answer respond to and process all guest calls messages questions or concerns.
- Give guests information and directions regarding property and local areas of interest.
- Process checkouts and resolving any disputed charges.
- Process payments and room charges as well as cashing guests personal and travellers cheques
- Confirm reservations and cancellations running daily reports on the number of arrivals and departures.
What were looking for
- A warm peopleoriented demeanor
- A teamfirst attitude
- Positive outlook and outgoing personality
- Flexibility problemsolving skills and multitasking ability
- The ability to stand sit or walk for extended periods of time across a work shift.
LONDON MARRIOTT REGENTS PARK
London Marriott Hotel Regents Park offers everything you need to experience Englands capital city in style. Ideally situated in Northwest London just steps from Regents Park and within walking distance of Swiss Cottage Underground station our hotel effortlessly blends style substance and awardwinning service. Bring your style and your spirit well bring a work culture where you can shine. We work hard we play hard and we want to help you to grow.
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture.We are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Employment Type
Full-Time
