DescriptionSchedule
Monday Friday 8hour flex shifts
Practice is open 7:00a 7:00p
General Summary
Performs a variety of clerical office duties related to telephone management receiving patients insurance/billing record management and scheduling. Will have the ability to float to Medical Group practices as assigned.
ResponsibilitiesDuties and Responsibilities
Essential Functions:
- Answers telephones routes callers takes messages and provides routine information to callers.
- Greets and registers patients in accordance with established policies and procedures.
- Schedules patient appointments within established parameters.
- Schedules patient appointments for patients with other provider offices including correct processing of necessary referral forms preauthorization forms test instructions patient benefit verification and transfer of patient information.
- Performs various duties for effective checkin and checkout of patients.
- Processes patient charges. Collects copays deductibles and account balances.
- Performs various tasks related to end of day batch control cash drawer etc..
- Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
- Processes requests for patient information according to policies and procedures.
- Researches billing questions and problems for patients with billing service.
- Types various letters memos and reports as needed. Proofs materials for errors.
- Ensures patient confidentiality.
- Manages the insurance referral process according to policy. Keeps staff current on changes.
- Preps patient charts for daily visits.
Common Expectations:
- Maintains established policies and procedures objectives quality assessment and safety standards.
- Provides outstanding service to all patients providers coworkers and customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
QualificationsQualifications
Minimum Education:
- High School Diploma or GED Post High School Vocational/Specialized Training (Professional Medical Administrative or Business School) Required
Work Experience:
- Less than 1 year 3 6 months of physician office experience Required
Courses and Training:
- Medical terminology within 180 days Required
Knowledge Skills and Abilities:
- Excellent interpersonal/communications skills
- Knowledge of medical office operations to include reception billing and insurance and general office skills
- Computer skills