Practice Coordinator Bilingual Spanish
Practice Coordinator Bilingual Spanish
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USD 20 - 25
1 Vacancy
Job Description
Advanced Behavioral Health Inc. is looking for a Bilingual Practice Coordinator who is responsible for all administrative (nonclinical) aspects of the patient encounter from greeting to accurate data entry for each patient.
ABHis a family centered mental health program that offers a wraparound approach to treatment. We specialize in Psychiatry OffSite Counseling Services OnSite therapy and Therapeutic Mentoring. If you share our mission and vision we invite you to join a team that wants to make a difference within the community.
Location: Gaithersburg MD
Compensation: $20.50 $25.00/hour
Hours: 8 hour work days 40 hours/week. Office is open from 8:30 am to 7:00 pm some schedules may vary.
Essential Functions:
- Comply with CARF/COMAR/HIPPA/State compliance regulations.
- Greet and check in patients for appointments.
- Maintain a clean professional front desk environment.
- Conduct ABH patient reminder calls 48 hours prior to appointments scheduled with all doctors and Nurse Practitioners.
- Verify current and valid authorization information in the EMR for each ABH patient scheduled with the doctors and Nurse Practitioners 48 hours prior to scheduled appointments. Obtain and verify insurance eligibility for all applicable patients along with copay collection.
- Schedule future appointments accurately via the Electronic Medical Records (EMR) system.
- Contact patients who have missed appointments; monitor and track noshows and enter data into system.
- Create medical record for new patients in EMR upload and recording of authorization information.
- Manage and process medication refill requests for patients enrolled by following company protocols; complete medication prior authorizations as required by Maryland Medicaid through necessary paperwork and/or by calling the insurance company
- Conduct daily authorization updates in the EMR.
- Notify Site Directors and Therapists of patient authorization status.
- Prepare an off work/off school note for attending scheduled appointment as requested by patients.
- Take and record vital signs.
- Assist Medical Director with administrative duties.
- Coordinate with the Site Director and Therapists to ensure cases are assigned and discharged regularly.
- Act as the primary pointofcontact for referring vendors. Communicate the status of their referrals throughout the referral process.
- Ongoing compliance check of Intake and consent forms in EMR
- Scan and upload referral documents to clients EMR charts upon completion of referral.
- Maintain referral log/referral tracking system and distributes to appropriate provider and/or department.
- Complete and report end of month tally of patient referrals to supervisor(s) and Site Director.
- Maintain confidentiality in all aspects of client staff and agency information.
- Respond to communication (phone email text) from clients and families referral sources and ABH staff within 24 hours or the next business day.
- Sort and distribute clinic mail and correspondence.
- Assists with workload at other office locations as needed.
Nonessential Functions:
- Assist prescribers as needed.
- Provide backup support to the Facilities Manager for ordering office supplies.
- Other duties as assigned.
Requirements andQualifications:
- Associates degree equivalent work experience or certification in healthrelated field.
- Minimum of five 5 years of experience directly related to the duties and responsibilities specified.
- Ability to take vitals required.
- Bilingual (English/Spanish) required.
- Excellent customer service verbal and written communication skills.
- Experience with multiline telephone systems.
- Able to work well as part of a team.
- Basic knowledge of healthcare insurance claims referral processing patient responsibility how deductibles and copays factor in etc.
- Basic computer literacy and ability to operate standard office equipment including but not limited to computers telephone systems calculators copiers and facsimile machines.
- Experience working in a healthcare setting in a customer service role preferred.
- Experience working with an electronic medical records/scheduling system preferred.
- Ability to work in an organized manner and multitask in a fastpaced environment.
FullTime Employee Benefits:
- Medical Dental Vision
- 401(k) Retirement Plan with Employer Match
- Dependent Care Flexible Spending Accounts (FSAs)
- Voluntary Term Life Insurance
- Employer Paid Basic Life Insurance ShortTerm Disability LongTerm Disability
- Voluntary Insurance Policies:Accident Cancer Critical Illness Hospital Confinement
- Employee Assistance Program (EAP)
- Paid Holidays PTO Accruals Floating Holiday Paid Birthday Wellness Day
- Paid Lunch Break
ABH is committed to diversity and to equal opportunity employment. ABH does not discriminate on the basis of race creed color ethnicity national origin religion sex sexual orientation gender identity and expression age height weight physical or mental ability (including HIV status) veteran status military obligations or marital status. This policy applies to hiring internal promotions training opportunities for advancement and terminations and applies to all ABH employees interns clients and contractors.
Join our team and make a difference!
Required Experience:
Manager
Employment Type
Full-Time
