FLEX Exam Administrators Pooled Positions

Duties And Responsibilities
Humanize the testing experience for a range of clients by respecting diversity and confidentiality and by providing service excellence. Monitor and respond to emails perform reception/walkin duties answer phone calls and facilitate exam checkin/checkout/break protocol. Monitor exam security to ensure the integrity of students results promote equity and protect intellectual property. Maintain records compliance and equipment with a high degree of accuracy and attention to detail. Communicate with campus and community constituents including instructors companion services (e.g. Disability Services academic advisors exam scoring) and testing companies. Work closely with permanent test center staff to acquire uptodate and complete knowledge of exam protocol as well as know when to ask questions or connect clients to permanent staff. Log activities and interactions to insure continuity of service. Receive and relay feedback deescalate conflict effectively communicate with colleagues in campus services and with testing companies and document irregularities as appropriate.

Physical Demands
To perform this job successfully an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge skill and/or ability required.