General Service Attendant
General Service Attendant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This role represents Mayo Clinic as one of the first contact points a patient or visitor will encounter upon arriving to campus and serves as a critical team member in facilitating patient visits. The General Services Attendant demonstrates professionalism effective communication and listening skills empathy and ability to effectively interact with patients visitors family members and others who may present to Mayo Clinic. The General Services Attendant will establish and maintains a courteous respectful and helpful demeanor while assisting and engaging with patients visitors and other Mayo Clinic personnel. In addition to providing overall presence the General Services Attendant will verify patient appointments communicate with colleagues within the practice to gather appointment details understand and enforce the institutional visitor policy following designated screening script and process flows enforce entrance utilization and related policies (ex: masking badging) greet patients and visitors and assist in navigation. The General Services Attendant primarily works at patient designated buildings to ensure policy enforcement and to monitor patient and visitor flow within the building. Job responsibilities also include remaining calm and composed during stressful situations and effectively deescalating conflict. This role may have view only access to the electronic health record to support verifying information. Incumbents will assist with wheelchair and stretcher transportation providing directions delivering specimens and making special pickups and deliveries for internal departments and offsite facilities. Incumbents may drive Mayo Clinic vehicles to make courier runs to the Hospital offsite Regional Practices and Records warehouse and provide shuttle transportation for Mayo employees between the Hospital Clinic and Regional Practices. This position will be required to work varied hours which may include days evenings days/evenings holidays and weekend with rotating days off.
Qualifications
A high school diploma/GED required. Minimum of one year of previous experience either through paid or educational experiences demonstrating customer service teamwork critical thinking problemsolving and decisionmaking skills and abilities required.
Evidence of conflict management and resolution skills.
Evidence of problemsolving critical thinking and decisionmaking skills and abilities.
Valid drivers license and an acceptable motor vehicle record.
Employment Type
Full-Time
