Hotel Front Desk Charleston WV
Hotel Front Desk Charleston WV
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
HIRING IMMEDIATELY
The Front Desk Associate is responsible for providing exceptional customer service to all guests and ensuring smooth operations at the front desk. This is a fastpaced individual contributor role that requires strong communication organization and multitasking skills. The Front Desk Associate will serve as the first point of contact for guests providing a welcoming and professional experience.
Compensation & Benefits:
This is a fulltime position with a competitive salary and opportunities for professional growth and advancement within the company.
Responsibilities:
Greet and checkin guests ensuring all necessary information is collected and accurately entered into the system
Handle cash and credit card transactions balancing the cash drawer daily
Answer phone calls and respond to inquiries in a timely and professional manner
Assist with reservations and cancellations ensuring accuracy and adherence to hotel policies
Serve as a knowledgeable resource for guests providing information about the hotel amenities local attractions and events
Handle guest complaints and resolve issues promptly and to the satisfaction of the guest
Complete daily administrative tasks such as filing data entry and preparing reports
Keep the front desk area clean and organized at all times
Collaborate with other hotel staff to ensure a seamless guest experience
Other duties as assigned by the Front Office Manager
Requirements:
High school diploma or equivalent; college degree in hospitality management preferred
Minimum of 12 years of front desk or customer service experience in the hospitality industry
Excellent communication and interpersonal skills
Proficient in Microsoft Office and hotel reservation systems
Ability to work flexible schedules including evenings weekends and holidays
Strong attention to detail and ability to multitask in a fastpaced environment
Must be able to stand for long periods of time and lift up to 25 pounds
Knowledge of local area and attractions preferred
EEOC Statement:
VP Management is an equal opportunity employer and does not discriminate on the basis of race color religion gender sexual orientation gender identity or expression national origin age disability veteran status marital status or any other legally protected category. We are committed to creating an inclusive and diverse workplace for all employees.
Employment Type
Full-Time
