ITS Student Technology Assistant I and II Part Time Temporary Hourly Non-Benefited
ITS Student Technology Assistant I and II Part Time Temporary Hourly Non-Benefited
Posted on :
05-04-2025
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1 Vacancy
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Job Description
Primary Purpose
Student Technology Assistants are available as a resource to students for all COCC technology questions including COCC accounts computer usage and other technology services. Hours available on Bend and Redmond campuses.
Essential Duties And Responsibilities
Provide Tier 1 Student Tech Support for . Respond promptly to Student Tech Support inquiries across multiple contact channels: InPerson Phone Email Chat and Service Desk tickets. Troubleshoot computer hardware and software issues research answers and guide corrective steps. Describe and document interactions and troubleshooting steps in SysAid Service Desk tickets. Follow established Student Tech Support procedures and Computer Lab protocols. Maintain security and educational atmosphere of computer lab. Provide excellent customer service to all students faculty staff and guests. Communicate effectively both orally and in writing. Stay current on jobrelated assignments and training. Perform other duties as assigned by supervisor.
Minimum Requirements
Level I Minimum Requirements: HS diploma or GED Basic knowledge of computers Internet COCC email and MS Office. Level II Minimum Requirements: One school year or 3 terms of experience working at Level I. Demonstrated knowledge of Student Tech Support and troubleshooting. Successfully followed all policies and procedures.
Preferred Qualifications
Level I Experience Successfully completed or enrolled in CIS 120: Computer Concepts. Level II Experience Completed all Student Tech Support training and assignments. Displayed exceptional customer service. Outstanding attendance (missed meetings approved by supervisor; makeup assignments completed).
Student Technology Assistants are available as a resource to students for all COCC technology questions including COCC accounts computer usage and other technology services. Hours available on Bend and Redmond campuses.
Essential Duties And Responsibilities
Provide Tier 1 Student Tech Support for . Respond promptly to Student Tech Support inquiries across multiple contact channels: InPerson Phone Email Chat and Service Desk tickets. Troubleshoot computer hardware and software issues research answers and guide corrective steps. Describe and document interactions and troubleshooting steps in SysAid Service Desk tickets. Follow established Student Tech Support procedures and Computer Lab protocols. Maintain security and educational atmosphere of computer lab. Provide excellent customer service to all students faculty staff and guests. Communicate effectively both orally and in writing. Stay current on jobrelated assignments and training. Perform other duties as assigned by supervisor.
Minimum Requirements
Level I Minimum Requirements: HS diploma or GED Basic knowledge of computers Internet COCC email and MS Office. Level II Minimum Requirements: One school year or 3 terms of experience working at Level I. Demonstrated knowledge of Student Tech Support and troubleshooting. Successfully followed all policies and procedures.
Preferred Qualifications
Level I Experience Successfully completed or enrolled in CIS 120: Computer Concepts. Level II Experience Completed all Student Tech Support training and assignments. Displayed exceptional customer service. Outstanding attendance (missed meetings approved by supervisor; makeup assignments completed).
Employment Type
Part-Time
Key Skills
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