Service Contracts Specialist
Service Contracts Specialist
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Job Description
Mesa Energy Systems is a wholly owned subsidiary of EMCOR Group Inc. EMCOR is the worlds leading provider of mechanical and electrical construction and facilities services including planning consulting and operations and maintenance. Mesa Energy Systems is a HVAC mechanical services company that provides fully integrated solutions for preventative maintenance and repair upgrading existing mechanical electrical and controls systems to provide the most efficient economic solutions to meet customer expectations.
Job Title:Contracts Specialist
Principal Duties and Responsibilities
- Active management of service contract renewal processes to include obtaining POs contract performance management and determine renewal increase percents needed to maintain agreement margin goals.
- Maintain a list of all maintenance contracts for the local branch.
- Begin the renewal process for maintenance contract renewals 90 days before expiration.
- Lead a contract renewal meeting with the service operations team and the sales account manager if applicable.
- Contact the customer to discuss the contract renewal a minimum of 60 days before the expiration date.
- Interview the customer and document the reasons for all cancelations.
- Participate in all new maintenance contract kickoff meetings.
- Meet with current maintenance contract customers to gain insight into our service performance. Document customer responses and issues from these visits.
- Perform site surveys interviews and other checks to ensure our quality of service.
- Present new technology and enhanced PM services when appropriate.
- Report all findings customer opinions pictures and results to branch leadership.
- Perform other duties as assigned.
Job Specifications (incl. Education requirements minimal experience computer skills required etc.
- Degree in Business Administration or equivalent experience.
- 3 years of customer service experience required.
- Advanced MS Word Excel Outlook and PowerPoint skills
- Must have demonstrated strong mechanical aptitude.
- Must have strong verbal and listening communication skills.
- Experience working independently at customer sites preferred.
- The ability to solve problems and act with appropriate urgency.
- Valid drivers license required.
As a leading provider of mechanical and electrical construction facilities services and energy infrastructure we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.
Benefits: We are committed to providing employees a comprehensive benefits package which includes medical dental and vision coverage along with health savings and flexible spending accounts life insurance disability a 401(k) Savings Plan College Coach and employee assistance program.
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
