EUIT Support Analyst
EUIT Support Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The IT Support Analyst will be responsible for providing remote IT support to the XP Europe (EU) business. Their duties will include a wide range of tasks such as hardware and software configuration fault finding and repair as well as undertaking individual projects to meet the specific needs of the business. Additionally this position will assist with level I support tickets for EU during Central European (CET) business hours and collaborate with the entire EUIT team to ensure timely resolution of lowerlevel tickets with a focus on the European Offices though some overlap with the respective US and AP IT roles will be expected.
KEY RESPONSIBILITIES
- Manage the daytoday basic operations of the XP EUIT systems and networks.
- Ensure compliance of all global XP Power systems with the Global Cyber Security Policies and Disaster Recovery plans.
- Daily troubleshooting and maintenance of all company computers and other related IT equipment.
- Address level 1 on the IT Ticket System via remote support during normal SGT business hours.
- Daily measure and continuously improve help desk capabilities to better enduser experience.
- Configuration of all Company MIS Equipment and installation of software according to work instructions.
- Maintain the Asset Database and perform audits as required.
- Record ITrelated purchases in the log for budget tracking.
- Help local Systems Analysts with level I issues as well as updating paperwork & documentation.
- Manage 3rd party helpdesk tickets FAQ & Solutions.
- Assist maintenance of metrics on tickets incidents Help Desk statistics and Address level 1 past due IT Tickets.
- Act as a technical escalation point and team leader for the Help Desk coordinate the diagnosis and resolution of complex support issues
- Other IT duties may be assigned as seen fit.
Qualifications :
- One to three years of relevant hardware and software experience is required
- Demonstrated strong help desk experience
- Ability to problemsolve technical issues
- Effective communicator at all levels of the business
- Demonstrate a sense of urgency and effective at prioritizing a varied workload encompassing all levels of our IT infrastructure
- Be diligent with a minimal amount of supervision
- Ability to prioritize workload to ensure issues are resolved in an efficient manner
- Work well with others on larger projects involving other areas of the business
- Great communication & customer service skills
- Must be amenable to: future RTO/Hybrid and/or report onsite in Ortigas Center Pasig City as required
Additional Information :
XP Power provides a safe and healthy working environment that is stimulating and collaborative where employees are empowered to make a real difference. We place our people at the heart of everything we do. We understand that if we provide our people with the ultimate experience they will provide the ultimate experience to our customers.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
