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SUMMARY DESCRIPTION:
Manages a solid team by driving all the Accounting operations within the company responsible for Payroll Capital Expenditure GL Reconciliations and assisting the Controller with the companys financial affairs.
KEY RESPONSIBILITIES:
EXPEDITORS CORE COMPETENCIES
Exceptional Customer Service
Exceeds customer expectations by anticipating understanding and meeting needs. Is proactive and when issues arise is timely and resolute in solving problems including escalating to management when necessary. Builds rapport and exhibits empathy during interactions and consistently strives to improve customer satisfaction with customers.
This skill expectation applies both externally (customers service providers) and internally (other Expeditors offices/employees).
Job
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized manages own time effectively and can prioritize.
Collaboration
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing without request to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication
Effectively listens to others and communicates (verbal and written) in a professional manner both internally and externally. Provides relevant and timely information to coworkers customers and service providers. Answers phone calls and responds to voicemails emails and other communication according to Expeditors standards.
Culture
Exhibits and promotes the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.
Personal Growth and Development
Participates in training within the companys guidelines completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self including participating in a development plan as appropriate.
MANAGER PRODUCT/SERVICE SKILL
Employee Development (Manager All)
Properly onboards new hires and ensures team members have clear expectations. Provides frequent feedback that is timely accurate and honest. Conducts regular oneoneones and an annual review for employees. Has development plans in place for employees that addresses competency gaps and/or prepares employees for growth. Ensures employees complete 52 hours of relevant training yearly and that required training is completed timely. Fosters a climate of compliance within the team including to company culture internal policies and government regulations. Promotes employee engagement and team vision commitment and trust. Develops a #2.
Financial Excellence (Manager Branch Product)
Has a command of the P&L resulting in meeting revenue growth expectations and control of expenses. This includes monitoring department financial performance (revenue to expense expense per shipment etc. analyzing customer profitability and controlling expenses. Reviews accounts receivable to manage cash flow and to ensure customers are paying within terms. Analyzes billing activity and intercompany accounting.
Business Development (Manager Branch Product)
Actively grows the products business and builds customer relationships through involvement in sales and retention programs. Maintains a healthy mix of current customers and manages pipeline of new accounts. Responds to requests for proposal quotation or information timely and with marketcompetitive pricing matching the scope of service required by the customer. Actively participates in the transition of new business and acts as a subject matter expert for the product and the industry.
Operational Excellence (Manager Branch Product)
Monitors and improves product District Excellence and Global Business Operations metrics. Maps and understands department process flow while constantly looking for areas to improve efficiency offer customers better cycle times and service and control costs. Effectively manages capacity and productivity of department and team members. Successfully executes a department Tactical Business Plan providing regular updates to team and branch leadership.
Business Development (Manager Branch Service)
Contributes to the growth of the Districts business by supporting the pursuit transition retention and growth of customers and by improving the customer experience. Acts as the subject matter expert for the managers scope of responsibility and provides solutions and technical assistance to customers (both internal and external).
Financial Excellence (Manager Branch Service)
Protects the financial health of the company by monitoring department expenses and staying within budget. Positively impacts revenue by supporting district growth and expense control goals.
Operational Excellence (Manager Branch Service)
Monitors and improves District Excellence and Global Business Operations metrics tied directly to their service. Maps and understands department process flow while constantly looking for areas to improve efficiency and customer service (internal and external). Effectively manages capacity and productivity of department and team members. Successfully executes a department Tactical Business Plan providing regular updates to team and branch leadership
Finance & Operations:
People:
Customer:
Compliance:
Culture:
Systems:
Qualifications :
Knowledge:
Skills:
Behaviours:
TRAINING AND QUALIFICATIONS:
Training Requirements:
Education and Experience:
Informacin adicional :
Expeditors ofrece excelentes beneficios
Expeditors offers excellent benefits
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Full-time