IM New Business Relationship Manager - Bethlehem PA or Pittsfield MA

Position Summary

As an Individual Markets New Business Operations associate youre responsible for handling the initial application review and policy issue for newly submitted Individual Life & Individual Disability insurance policies as well as processing policy changes and payments in compliance with regulatory and business requirements. As a member of our CARE Team youre part of a dynamic group focused on achieving team goals and identifying ways to improve the consumer experience. As a Relationship Manager youre a primary contact to our field which includes agency office staff members agents elite agents and policy holders. Youll be skilled to triage escalations and complex requests; identify analyze and remedy system and process issues; and serve as a subject matter expert and leverage knowledge of products and processes to solve complex problems to deliver an exceptional service experience.

The ideal candidate will be well organized with the aptitude to learn a range of straightforward and complex tasks including new business initial review policy issue processing payments and policy changes for multiple lines of business while understanding operational and fraud controls and their importance in mitigating risk and achieving business goals. Its paramount that you can show empathy and put the customer first when handling work be a leader to colleagues contribute new ideas for positive change and desire to stretch to build the skills needed for further job advancement and career plans.

You are

• A positive role model highly focused on the consumer and a strong collaborator and leader with colleagues
• An independent decisionmaker able to utilize resources and use logic to solve problems quickly with minimal leadership assistance
• Confident and skilled to control escalations; a shrewd communicator who can provide focused constructive candid updates and feedback.
• Motivated and inspired to do whatever it takes to positively impact our consumers lives and foster their wellbeing
• Very organized with a strong attention to detail across a variety of tasks
• Comfortable challenging status quo and offering new ideas and solutions
• Able to demonstrate ownership and follow through when reviewing workflows exceptions and anomalies and able to identify patterns and trends and offer proactive and practical solutions
• Highly focused on your own development and success willing to accept stretch assignments and create meaningful development and career plans based on your skill development needs

You have

• Minimum of 2 years experience in financial service industry and high touch customer service operation
• Proficiency in knowing a variety of business processes across product lines
• Skill for a consumercentric mindset; you know what it takes to deliver exceptional Wow experiences
• Exceptional and proactive written and verbal communication skills
• Proficient communicating with consumers via various ways (e.g. email phone chat)
• Excellent organizational skills and attention to detail across a variety of assignments
• Strong proficiency in Outlook Microsoft Word and creating Excel spreadsheets and PowerPoint presentations preferred.

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education experience knowledge and abilities of the successful candidate. In addition to salary this role may also be eligible for annual sales or other incentive compensation.

Our Promise

At Guardian youll have the support and flexibility to achieve your professional and personal goals. Through skillbuilding leadership development and philanthropic opportunities we provide opportunities to build communities and grow your career surrounded by diverse colleagues with high ethical standards.

Inspire WellBeing

As part of Guardians Purpose to inspire wellbeing we are committed to offering contemporary supportive flexible and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife/careers/corporate/benefits.Benefits apply to fulltime eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age race color creed religion sex affectional or sexual orientation national origin ancestry marital status disability military or veteran status or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities.Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individuals known limitations related to pregnancy childbirth or related medical conditions unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact .

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.