Service Desk System Administrator

Job Description

About the Company

With 100 years in innovation our client specialises in solving complex challenges advancing scientific discovery and delivering innovative solutions that help our customers keep people safe.

About the role

As the Service Desk System administrator youll play a vital role in ensuring smooth IT operations and support. You will act as the first point of contact for technical issues assisting users with hardware software and networkrelated problems.

Role Responsibilities

• Perform Windows system administration tasks ensuring optimal system performance and availability.
• Provide expertlevel support in Service Desk operations and application support.
• Manage service catalog operations incident handling and problem resolution with precision and efficiency.

Qualifications and Experience

• Proven experience in Windows system administration.
• Demonstrated expertise in Service Desk operations application support service catalog management incident management and problem management.
• Proficiency in Jira and Confluence usage and administration is highly desirable.

The successful candidate combination of technical expertise problemsolving abilities and interpersonal skills to their role. Theyll have a userfocused approach to understand and address concerns effectively and an ability to Manage multiple tasks and incidents effectively under pressure.

What is on offer

• The contract period is 12 months with extension options.
• Opportunity to work in a dynamic and highly skilled team
• Competitive remuneration package

Security Requirements:

To be eligible for this role you must be an Australian Citizen. Due to the work environment our client has requested that all candidates are required to hold a current TSPV Security Clearance.

Why partner with Whizdom

Were Whizdom. We view you as an extension of our strong dependable brand and have differentiators which really are different! The Whizdom way:

• We pay our contractors same day you submit your timesheet!
• We are Level 3 DISP certified and have signed the Veteran Employment Commitment and been awarded the highest level of compliance to this important initiative proactively assisting veterans transitioning from the forces to civilian roles. Weve been lucky enough to win industry awards for our high level of process compliance and are ISO 9001 certified. Our commitment to reducing Greenhouse Gas Emissions has been accredited in line with large global organisations.
• We value diversity and welcome applications from Indigenous Australians people from diverse cultural and linguistic backgrounds and people living with a disability.

Our team of talented people are passionate about your experience doing the right thing always with a focus on your longterm career goals. We even give you a best in industry merch pack! Even if this role isnt the exact fit for you we would love a chat contact us to find out more!

How to Apply

Please upload your resume to apply. Please provide a supporting statement highlighting your skills experience and capability against the position description to complete this application process. We will be in touch with instructions for suitably skilled candidates. Submission closes by COB Thursday 27^th March 2025.

Please call Kandice Hallsonfor any further information. Candidates will need to be willing to undergo preemployment screening checks which may include ID and work rights security clearance verification and any other clientrequested checks