Receptionist - Every other Weekend
Receptionist - Every other Weekend
Posted on :
16-03-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
16-03-2025
Job Description
KNOWLEDGE SKILLS ABILITIES QUALIFICATIONS:
- Must be a High school graduate or GED; college coursework or degree preferred.
- At least 1 year experience in customer services and/or with multiline telephone systems.
- Must have experience with Microsoft Office Word Excel Publisher and Outlook.
- Must be able to read write and speak fluent English.
- Must demonstrate dependability excellent communication and problem solving skills be honest and exhibit a warm cheerful caring manner.
- Must be regularly at work on time as scheduled.
- Must be professional in actions neat attire appropriate to the position excellent customer service skills and desire to work with and serve older adults.
- Must have the ability to adapt to changing organizational needs work flexible hours to meet the scheduling requirements which may include evenings weekends off hours and holidays.
- Must demonstrate the ability to comprehend and follow established procedures be able to multitask and to work independently and perform various duties without close supervision.
ESSENTIAL FUNCTIONS DUTIES AND ACCOUNTABILITIES:
- Answers telephone determines nature of calls and transfers to appropriate individual or department. Takes accurate messages for employees who are without office telephones and forwards per standard procedures.
- Greets and gives information/directions to residents families guests visitors service and sales representatives vendors and job applicants etc.
- Observes/monitors admittance to the facility. Registers and announces visitors to residents/staff; reports suspicious persons/information according to procedures.
- Monitors daily safety check in program follows up with residents who have not checkedin and notifies internal first responders if resident does not respond to assure safety.
- Monitors and acts accordingly to any security breaches safety or medical situations requiring notification to appropriate departments; responds per standard procedure.
- Monitors and maintains security clearances for residents contractors and movers. Replacements created as needed.
- Maintains log and monitors master keys for Resident apartments to assure safety and security.
- Assists residents to sign up or cancel appointments or community programming/outings.
- Provides customer service to residents visitors and staff by making change or cashes checks copies faxes sale of postage arrange for taxi cabs Uber Lyft and other forms of public transportation books reservations for guest apartments and dining services etc.
- Maintains current listings and directories of residents including when offcampus overnight by updating documentation daily.
- Maintains confidentiality of administration employee and resident information.
- Accepts signs for logs and follows other procedures for receiving deliveries for residents and staff. Sorts forwards alerts staff for delivery of Saint Johns and resident mail when assigned Volunteer is not available.
- Performs clerical/record keeping duties as requested; types memos letters notices and reports completes special projects for department and other departments. Checks in with supervisor if there is a deadline concern.
- Notifies appropriate personnel of admissions discharges or deaths as appropriate.
- Reports equipment malfunctions/breakdowns/unsafe/hazardous conditions to appropriate department facilitates work orders to the Maintenance Department for residents employees and visitors as appropriate; notify supervisor if outside service providers are needed for POS printers and postage machine.
- Gives/receives shift reports by email at the end of each shift; documents and shares information to be passed along to other Resident Service staff as needed.
- Follows up with concerns or items that need attention from shift reports with residents and staff.
- Assists in training of new team members and supporting Resident Service team.
- Serves as backup for Scheduler on evenings and weekends to nursing team. Contacts employees for shift coverage of short notice absences per standard procedures.
- Maintains a neat and clean work area at all times; including personal spaces such as microwave and refrigerator in work area.
- Assures that all resident/client rights are maintained at all times. Reports any violations or suspected deviations immediately according to Saint Johns
- Maintains confidentiality of all departmental and organizational information.
- Knows and follows existing lines of communication and authority.
- Works tactfully and cooperatively with residents families visitors and staff.
- Attends inservices meetings seminars etc. as directed.
- Adjusts schedule or works overtime on occasion to meet the needs of the department.
- Assures that each desk is staffed during shift; does not leave the desk until appropriate coverage is secured for personal breaks and/or lunch periods.
Employment Type
Unclear
Key Skills
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