Associate IT Software Application Specialist Research Technology

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This is a Stanford Health Care job.

The Associate IT Software Application Specialist is an integral part of the Research Technology team within Technology and Digital Solutions (TDS). This vibrant and innovative team provides research technology solutions and services for all of Stanford Medicine (School of Medicine Stanford Health Care and Stanford Childrens Health).

We are looking for an exceptional candidate who is enthusiastic about research friendly respectful team player collaborative possesses excellent communication skills is detailoriented as well as has a proven track record of providing superior customer support.

This role involves collaborating with researchers data managers and other stakeholders to support their REDCaprelated needs as well as other research system needs.

The Stanford Medicine TDS group was formed to provide the Stanford Medicine community with the most innovative technology services as efficiently as possible. Led by Michael Pfeffer CIO and Michael Halaas Chief Operating Officer and Associate Dean in the School of Medicine the unified organization enables new opportunities for groundbreaking work and compassionate care.

A Brief Overview
The Associate IT Software Application Specialist works to improve applications by reviewing features testing functionality reproducing issues creating documentation and overseeing application workflows and customer requests. This role supports core functions of IT systems and services for Stanford Medicine.

The Associate IT Software Application Specialist is expected to be technically proficient in the supported software paying attention to design function and performance including log reviews automated alerts performance metrics and overall service metrics.

The role will also assist with application specific workflows such as triaging customer requests provisioning resources and tracking workflow progress.

This role will work under the general guidance of senior members of the team with both application developers and endusers and must be proficient at communicating inperson via email and through well written web/knowledge base articles.

Locations
Stanford Health Care

What you will do

• LEVEL OF SUPERVISION:
• Works under general supervision.
• Assignments are designed to provide training and practical experience that develops the incumbents ability to apply principles methodologies and procedures.
• Decisions range from specific task related activities to broader projectlevel decisions.
• Seeks the managers review of work performed as needed while in progress and at its completion for accuracy and completeness.
• Independently coordinate longrunning projects including all aspects of project management (from initial consult to final deliverable).
• CUSTOMER SUPPORT & INTERACTION:
• Provide tier2 support of IT system incidents.
• Perform daily monitoring of applications in production use.
• Interacts with customers frequently via email wiki direct customer meetings and other communication methods to gather and resolve issues.
• Communicate concepts in elegant concise eloquent form to management and to crossfunctional departments or teams verbally in writing and through pictures or diagrams when appropriate.
• Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution.
• Troubleshoot issues confronting customers and suggest technical solutions.
• Represent and speak on behalf of the group to wider community at large.
• ADDITIONAL DUTIES:
• Evaluate testing protocols on applications noting logging issues and deviations according to protocol
• Reproduce reported issues and create tickets in project management software
• Contribute to the design groups efforts to enhance the appeal of our supported applications
• Create and develop interaction design spec documents including conceptual models user flow diagrams wireframes page schematics mockups and prototypes
• Work closely with the development team to help create userfriendly appealing and functional applications
• Work closely with the development team to implement pages or applications into production; partnering to resolve implementation issues
• Understand the end user and how the end products functionality is intended to operate
• Take ownership for the overall application usability; contributing to the development testing and maintenance of application
• Be aware of and help enforce security policies and protocols especially those related to HIPAA and the use of PHI.
• Participate in the procurement and analyzation of data from various sources for use both internally and externally.
• Analyze the sites metrics participate in user research and perform web usability tests to assess what is working and what can be improved.

Education Qualifications

• Bachelors degree from an accredited college or university or equivalent combination of education and technical experience.

Experience Qualifications

• One 1 two 2 years of related work experience
• Moderate understanding of internet/web tools and technologies and software development scripting languages and database design.

Required Knowledge Skills and Abilities

• Basic understanding of common web technologies including HTML JavaScript Cascading Style Sheets (CSS)
• Understanding of common database technologies Standard Query Language (SQL) relational design normalization noSQL databases
• Ability to use visual thinking storyboards sketching and communication designs to others
• Meticulous sense of detail and ability to seek out simple solutions to complex design challenges
• A strong interest in lean and agile usercentered approaches and methodologies
• Ability to approach a project with a creativeout of the box design approach and deliver on a variety of solutions
• Ability to effectively communicate with peers and customers
• Ability to work on multiple overlapping projects
• Ability to work independently with minimal supervision

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience


Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute CICARE standards for all of patients families and towards each other. CICARE is the foundation of Stanfords patientexperience and represents a framework for patientcentered interactions. Simply put we do what it takes to enable and empower patients and families to focus on health healing and recovery.



You will do this by executing against our three experience pillars from the patient and familys perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and nondiscrimination inall ofits policies and practices including the area of employment. Accordingly SHC does not discriminate against any person on the basis of race color sex sexual orientation or gender identity and/or expression religion age national or ethnic origin political beliefs marital status medical condition genetic information veteran status or disability or the perception of any of the above. People of all genders members of all racial and ethnic groups people with disabilities and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

The salary of the finalist selected for this role will be set based on a variety of factors including but not limited to internal equity experience education specialty and training. This pay scale is not a promise of a particular wage.