Customer Success Operations Program Manager
Customer Success Operations Program Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The Program Manager will lead the planning and delivery of complex programs that will help the Customer Success team deliver value advocacy retention and growth across Rapid7s customers.
This role involves leading and managing a portfolio of projects ensuring they are completed successfully while maintaining alignment with strategic business objectives. The Program Manager will work crossfunctionally with various teams manage stakeholder expectations mitigate risks and ensure the timely and effective delivery of program goals.
In this role you will own:
Program Development:
Partner with Customer Success leadership to advise on and implement programs tools and processes to scale operations and drive customer adoption and retention.
Collaborate crossfunctionally to develop and implement Customer Success playbooks
Lead and manage highimpact strategic projects that impact all teams globally scale customer success practices and drive better outcomes
Define scope objectives timelines and measures of success (KPIs)
Program Leadership and Change Management:
Work with crossfunctional leaders and stakeholders to ensure alignment and gain support
Lead change management and necessary training for rollout of new programs and processes including collaboration with key crossfunctional stakeholders and senior leadership
Communicate program status risks and milestones
Program Measurement
Provide regular program reports to executive leadership and other stakeholders including KPIs program health and productivity measures
The skills youll bring include:
35 years of experience in program management or project management with a focus in Customer Success
Excellent communication negotiation and interpersonal skills
Strong problemsolving skills and the ability to think strategically
Ability to manage multiple projects and priorities simultaneously
Experience working with crossfunctional teams and diverse stakeholders
Strong analytical skills and leverage data to make strategic business decisions
We know that the best ideas and solutions come from multidimensional teams. Thats because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact please dont be shy apply today.
About Rapid7
Rapid7 is creating a more secure digital future for all by helping organizations strengthen their security programs in the face of accelerating digital transformation. Our portfolio of bestinclass solutions empowers security professionals to manage risk and eliminate threats across the entire threat landscape from apps to the cloud to traditional infrastructure to the dark web. We foster open source communities and cuttingedge researchusing these insights to optimize our products and arm the global security community with the latest in attacker methods. Trusted by more than 10000 customers worldwide our industryleading solutions and services help businesses stay ahead of attackers ahead of the competition and futureready for whats next.
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All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or any other status protected by applicable national federal state or local law.
Required Experience:
Manager
Employment Type
Full-Time
