Customer Solutions Supervisor in Bangkok
Customer Solutions Supervisor in Bangkok
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Supervisor role in Bangkok Thailand!
Do you have experience working remotely and know what it takes to keep a team engaged motivated and connected Are you someone who enjoys guiding others optimizing workflows and ensuring smooth collaboration
We are expanding our American team and looking for a handson supervisor to help support and strengthen our new team in Thailand. In this role youll be an active part of the team sharing knowledge providing guidance and helping create a positive and efficient remote work environment. If youre ready to be the goto person for support and motivation while working closely with your colleagues wed love to hear from you!
About us
Were a Swedish real estate marketing company that has been transforming the industry since 2001! We proudly support marketleading brands across Sweden Denmark Norway Australia New Zealand and the U.S. Join a company with a rich history and a forwardthinking mindset.
Your role
As the Customer Solutions Supervisor youll be at the heart of our U.S. Customer Solutions team in Bangkok Thailand balancing handson support with team engagement. This role is all about collaboration and guidance youll work alongside your colleagues while becoming the goto person for processes best practices and motivation.
Since we operate remotely your experience in working with and supporting a remote team will be key to keeping everyone connected and engaged.
Heres what youll be doing:
- Work as part of the team handling customer inquiries while becoming an expert in our processes.
- Be the goto person for questions guidance and best practices.
- Motivate and support your colleagues helping maintain engagement and team spirit in a remote setting.
- Set the standard for excellent customer service through your own work and peer support.
- Conduct QA reviews for your colleagues and help drive future QA meetings to ensure continuous improvement.
- Collaborate with leadership to refine workflows and enhance the customer experience.
This is a new role in Thailand but you wont be on your own while youll be working closely with our experienced U.S. team for full support training and resources youll also be part of a vibrant team on the ground in Thailand. We have a wonderful group of colleagues who meet regularly ensuring you always have a supportive network and never feel isolated.
Whats in it for you
Support and motivate a brandnew team to its success.
Collaborate in a dynamic international environment.
Monthly inperson meetups to build team culture and foster connections.
Develop your skills through workshops and training sessions.
Your responsibilities
- Support and motivate the team to perform at their best.
- Guide and encourage agents to achieve highquality service.
- Handle customer inquiries via phone email and live chat ensuring excellent service.
- Manage 4060 client interactions per day setting a positive example for the team.
- Identify process improvements to enhance efficiency and service quality.
- Report bugs challenges and system improvements with clear documentation.
- Collaborate closely with other departments to ensure smooth customer support.
What were looking for
Supportive mindset passionate about motivating and guiding teams.
Strong technical aptitude experience in Google Apps MS Office and CRM applications.
Ability to quickly learn and implement new systems and processes.
Excellent organizational skills and ability to juggle multiple responsibilities.
A proactive problemsolving attitude with a focus on continuous improvement.
Experience in customer service and a desire to contribute to a positive team culture.
Knowledge of real estate or digital photography is a bonus.
Ability to pass a background check.
What We Offer
- Visa work permit and flight to Bangkok.
- Private comprehensive health insurance.
- 20 days of paid vacation.
- Provident fund where we match your contribution.
- Ongoing training and leadership development.
- Remote work flexibility in Bangkok.
- Comp time policy.
- Salary: 67500 THB/month 10000 THB/month night allowance.
- Workfromhome allowance for the first month.
Additional Information
Since we support the U.S. market our business hours are initially midnight to 9 AM Thai time TuesdaySaturday during U.S. wintertime. However this role will eventually shift to start later in the day to overlap with the leadership team in Thailand.
How to Apply
Apply online by submitting your resume and cover letter. Interviews will begin as soon as possible.
We look forward to hearing from you!
Employment Type
Full Time
