Senior Associate Platform Quality Operations
Senior Associate Platform Quality Operations
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Salary Not Disclosed
1 Vacancy
Job Description
Get to Know the Team
The Quality team is a subset of the Platform Safety and Quality team. We ensure that the quality of passengers drivers and merchants are monitored on the platform.
Through constant development and new ideas to the business policies the Quality team aligns itself and is committed in making sure that fair and equal implementation of Delivery/Partner Guidelines is concluded.
Get to Know the Role
The Merchant Quality and Fraud Lead ensures the quality of our merchant partners and mitigating fraud risks. You will monitor and improve the quality of services provided by our merchants developing quality policies leading projects to enhance overall merchant satisfaction and implementing fraud detection and prevention measures.
You will report directly to the Manager of Partner Quality and Training PH. This is a hybrid role where you will need to travel to our Marikina office.
The Critical Tasks You will Perform:
- You will establish quality guidelines for merchants. Ensure these standards align with Grabs overall our goals.
- You will review merchant performance data to identify areas for improvement.
- You will lead projects to improve the quality of services provided by our merchants. This may involve developing training programs providing feedback or implementing new processes.
- You will develop and implement strategies to prevent fraud. This includes creating procedures educating merchants about fraud risks and implementing security measures.
- You will use data analysis and other detection tools to identify potential fraudulent activities. Respond swiftly to any detected fraud which may include conducting investigations taking corrective action and working with law enforcement agencies if necessary.
- You will report on merchant quality and fraud metrics providing insights to senior management.
Qualifications :
What Essential Skills You will Need
- You have a bachelors degree in Business Quality Management Risk Management or a related field.
- You have 4 years of experience in quality management or fraud prevention role.
- You have experience interpreting complex data.
- You have knowledge of quality assurance practices and fraud detection and prevention techniques.
Additional Information :
Life at Grab
We care about your wellbeing at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through LoveallServeall (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
