Lobby Ambassador
Lobby Ambassador
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
A rare opportunity has arisen at Fairmont St Andrews for a Lobby Ambassador to join our closeknit team!
The Lobby Ambassadors main responsibility is to provide a superior level of personalised service by ensuring every need request and desire of our guests is fulfilled with the utmost care professionalism and dedication.
A little more about what you will be doing:
- Maintain regular attendance in compliance with Fairmont Standards as well as be available to work flexible shifts which would include but is not limited to : mornings afternoons evenings weekends and holidays
- Be able to perform a variety of guest requests and think creatively when called upon in order to establish a memorable experience for every guest and member
- Maintain good relationships with all important contacts both inside and outside of the resort
- Ability to answer all general inquiries on the resort and other entertainment services and tours in the surrounding areas
- The ability and willingness to adapt and adjust in order to satisfy guests needs
- Offer to handle special arrangements during guest stay; coordinate future visits
- Maintain database of guest preferences habits special dates
- Assist with additional Front Office/VIP Service tasks
- Actively participates in daily briefings and meetings
- Expected to conduct oneself in a discrete manner in all guest areas
- Ensures that the safety & confidentiality of all matters pertaining to guests and members are met in accordance with resort standards
- Complete projects in a timely manner as required by the Management Team
- Complete duties such as Valet parking luggage assistance greeting of guests and shuttle bus
Qualifications :
- Previous experience in a similar role is preferred
- Must be eligible to work in the UK
Additional Information :
- Staff shuttle service to/from St Andrews
- Very competitive equal share of TRONC based on hours worked
- Gratuities on top of salary and TRONC
- Opportunities for development and growth across Accor properties worldwide
- Complimentary staff canteen
- 50 off dining in our Food and Beverage outlets
- Employee rates for Spa treatments and green fees
- Access to gym and pool services
- Growth opportunities
- Onthejob training
- Regular social events
- Access to PressReader
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
