CCTV Junior Technician
CCTV Junior Technician
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$ 56773 - 75190
1 Vacancy
Job Description
Job Posting:
JR100898 CCTV Junior Technician (Open)Department:
UBalt CPSI Grants & Projects PMPosition Type:
RegularOpen Date:
Close Date:
$56773 $75190Job Description:
This role is responsible for assisting with camera data and information within the CCTV sharing platform onboarding new partners within the CCTV sharing platform and tracking/assisting all operational work for CCTV sharing platform partners and the platform to include break/fix concerns.Responsibilities include assisting in the following: managing tickets related to CCTV sharing platform identifying and resolving operational issues and camera upgrades perform camera audits respond to platform access requests and provide technical support as needed. The role will maintain camera metadata; including partner updates expansion and verification; as well as assist in the setup of new organizations camera adds and removals within the programs platform. The role will assist the Operations Manager/Stakeholder Manager in their daily tasks and will attend site surveys as needed in a support capacity or as a program representative. In addition the role will collaborate on special projects and perform other duties as requested by the Maryland Coordination and Analysis Center (MCAC) Command Staff.
Due to the nature of work will be required to pass a drug screening test and a criminal background check.
Key Functions/Responsibilities/Tasks
Assists the operations manager in the following:
- Responding to tickets to assist in troubleshooting
- Any work needed by the CCTV sharing platform internal team in terms of CCTV sharing platform accounts and tickets
- Creating/managing tickets
- Identifying operational break/fix cameras down in field upgrade needs
Assists the operations manager in the following:
- Managing camera metadata in various spreadsheets and databases
- Managing partner implementations and operational needs and providing updates to the CCTV stakeholders
- Expanding existing partners CCTV capabilities
- Verifying/Fixing partner accounts and organizations
Assists the operations manager in the following:
- Creating new user accounts or new organizations within the CCTV platform
- Adding or correct camera metadata
- Removing or inactivating cameras
- Responding to requests for CCTV system access. Managing user requests and password resets as needed for support
- Assists the operations manager in evaluation of camera audits
Site survey and equipment installation attendance in Operation Managers absence
Technical event and oncall support as needed
Collaborates on Special Projects and performs duties as required and/or requested by the Command Staff.
Required Education and Experience
Education: High School Diploma or GED.
Experience: 2 years of professional experience working with IT implementations.
Additional related experience and formal education in which one has gained the knowledge skills and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a yearforyear basis with 30 college credits being equivalent to one year of experience.
Preferred Qualifications:
Education: Associates Degree in a related field
Experience: Experience in supporting technical aspects of CCTV projects from inception to completion preferred; network technology experience; strong leadership skills and proven record of collaboration
Required Knowledge Skills and Abilities
- Experience speaking in front of groups including executives and stakeholders;
- Selfstarter proactive work ethic;
- General computer user troubleshooting;
- Problem solving skills;
- Working knowledge of MS Office suite at a minimum i.e. Word Excel PowerPoint;
- Knowledge of Microsoft Visio is desired;
- Ability to work extended hours as necessary;
- Linux experience a plus;
- General networking experience a plus.
PHYSICAL DEMANDS/WORK ENVIRONMENT (Describe the nature of physical activity involved and any unusual environmental conditions)
Primarily telework with some regular inoffice schedule. Must be able to occasionally work in cramped spaces and do light lifting up to 30lbs; minimal regional travel may be needed so access to reliable transportation is required.
SECURITY CLEARANCE/BACKGROUND
Due to the nature of work will be required to pass a drug screening test and a criminal background check.
Additional Job Information:
The University of Baltimore (UBalt or University) does not discriminate on the basis of sex gender race religion age disability national origin ethnicity sexual orientation gender identity or other legally protected characteristics in its programs activities or employment practices. UBalt is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.
Required Experience:
IC
Employment Type
Full-Time
