New Business Operations Lead Analyst
New Business Operations Lead Analyst
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Job Description
This role is responsible for the endtoend ownership and maintenance of all aspects of Cignas Performance for New Business Operations and its processes. Provides operational support to US Commercials U500 segment leadership team new business sales management client service in support of the Operation Analyst roles. The endtoend ownership will include process development and enhancements ensuring the quality and accuracy of metrics associated with new business . This individual will also be responsible for working closely with training and technical support so that analysts needs are being met to execute the In Good Order sold new business process. They will harness their expertise along with a strong business acumen to develop tools that help our business partners. This role will collaborate with all areas of the Sales Sales Operations and Sales Effectiveness to identify opportunities for process improvements to enhance client satisfaction and ensure the successful implementation of new clients.
- This position will have a regional alignment and partner on segmentlevel initiatives related to new business processing collaborating with their direct managers/supervisors Market Sales Leadership New Business Managers Underwriting and Implementation to define and refine processes and strategy
- Assist with load balancing book of business for markets and/or team members with high volume
- Process endtoend new business cases especially complex cases within all funding options
- Coordinate and deliver reporting
- Partner with Tech Coaches Trainers Auditors & Compliance to ensure guidelines and process changes are infused in daytoday processes
- Serve as primary subject matter expert and support of team training: enhance maintain and facilitate the standard operating procedures related to new business sales
- Interview/coordinates new hires and/or contingent staff based on business production needs
- Collaborate with Senior Analysts and leadership in creating and facilitating work assignment plans across markets while monitoring performance metrics goals and service improvement plans
- Provide support to Client and Growth leadership on all issues and initiatives
- Influence matrix partners to drive consistency and best practices with the local market and across markets and segments.
- Serve as a business resource to lead and complete Client and Growth Services projects
- Demonstrate the ability to be proactive anticipate needs of the organization
Qualifications:
- Bachelors/Associates degree in a related field preferred or at least 3/5 years of related experience.
- Previous Sales Operations Services procedures compliance experiencestrongly preferred
- Technical understanding of insurance industry broker experience SFDC HMO PPO POS funding contract and underwriting/rating knowledge strongly preferred
- Prior experience working with matrix partners and external customers ispreferred
- Previous experience working on a project team or as a business resource support for projects and initiatives preferred
- Strong Organizational Communication and Critical Thinking skills preferred
If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position we anticipate offering an annual salary ofUSD / yearly depending on relevant factors including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy balanced and feel secure. Thats why youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several healthrelated benefits including medical vision dental and wellbeing and behavioral health programs. We also offer 401(k) with company match company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs visit Life at Cigna Group.
About Cigna Healthcare
Cigna Healthcare a division of The Cigna Group is an advocate for better health through every stage of life. We guide our customers through the health care system empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobaccofree policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Required Experience:
IC
Employment Type
Full-Time
