Global Director of Service
Global Director of Service
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 170000 - 200000
1 Vacancy
Job Description
Do you want to be part of a business that genuinely valuesentrepreneurialisminnovationandindividual accountability Wefocus on our customersand are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance wellknown brands across multiple industries.
Position Overview
We are seeking a Global Director of Service to drive transformation growth profitability and operational excellence in our global service business. This strategic leader will enhance customer satisfaction by overseeing all aspects of global aftersales service and support for our installed base of instruments both onsite and through our service centers. Reporting directly to the Vice President of Operations this role will shape a cohesive global service culture centered on collaboration continuous improvement and exceptional customer experiences.
This position will directly manage all Regional and Service Center Managers implementing consistent calibration and repair standards worldwide. The role will also work closely with Sales to drive new product sales and subsequent service growth while leading Lean and strategic initiatives to optimize service performance globally.
Key Responsibilities:
Build strong customer relationships and collaborate closely with Sales to utilize customer metrics in strategic decisionmaking.
Develop and implement global comprehensive aftersales strategies to enhance customer satisfaction ensure consistency and drive profitability across all regions.
Oversee the timely and effective repair calibration services and technical support to the global installed base of Particle Measuring Systems instruments.
Lead train and mentor Service Leaders global service team to ensure efficient and effective customer service while prioritizing the safety of employees and customers.
Monitor and analyze global service performance at regional and product levels fostering a culture of continuous improvement through visual management 5S and Lean methodologies.
Drive the transformation of business systems and processes leveraging change management to ensure successful implementation and adoption.
Monitor and optimize the profitability of all service offerings to maximize Particle Measuring Systems financial performance.
Evaluate and recommend new products services and approaches to strengthen our differentiation strategy. Participate in the new product innovation process to ensure design for serviceability and supportability.
Work closely with Engineering Marketing Production Country Managers and the Projects team to enhance technical methods training programs and service lab effectiveness to ensure optimization of the Order to Cash Value Stream.
Report on service performance within the quality system and prioritize opportunities for improvement.
Champion employee engagement initiatives in collaboration with key stakeholders to achieve yearoveryear improvement targets.
Qualifications:
Proven leadership and people management experience with a track record of collaboration with peers and senior executives.
Exceptional ability to delegate and prioritize effectively in a dynamic and fastpaced environment.
Demonstrated history of practical implementation of Lean Visual management problem solving tiered accountability and related KPIdriven performance measurement.
Advanced IT skills including proficiency in Microsoft Office and ERP systems with service management capabilities.
Demonstrated success in managing remote teams to drive results across global regions to inspire and lead while fostering a culture of accountability and collaboration.
Proven ability to influence and collaborate across Operations to align Production Service Supply Chain and Quality teams ensuring the highest standards of operational excellence and a strong focus on customer priorities.
Strong understanding of relevant technologies with a demonstrated ability to quickly acquire new technical skills.
Proven business acumen with strong financial literacy and decisionmaking capabilities.
Demonstrated ability to think strategically and develop effective longterm plans in alignment with business goals.
Proven ability to navigate evolving market conditions and ambiguous customer expectations.
Demonstrated ability to inspire and lead global teams while fostering a culture of accountability and collaboration.
The Details
Location This position is based in Boulder CO with an inoffice expectation of 80. Relocation assistance may be offered but local candidates will receive priority consideration.
Travel: This role requires 2550 travel
2025 Benefits AtaGlance
Our benefit package is provided through our parent company Spectris.
Medical
Dental
Vision
401(k)
Flexible Spending Account
Onsite Wellness Clinic (Colorado Employees)
Pay Range
$depending upon experience
How we determine what we pay (compensation philosophy)
Particle Measuring Systems determines pay for positions using local national and industryspecific survey data for the Boulder Colorado area. We will evaluate external equity which is the relative marketplace job worth of jobs directly comparable to jobs within our company.
For new hires we make competitive offers between the minimum and the midpoint of the range. There may be times when we will offer above the midpoint. The decision to do so will be based on the applicants level of experience education and specialized knowledge and skills.
Additionally we consider the external market rate the amount we have budgeted internally and the compensation rates of the employees within the company doing the same position.
Particle Measuring Systems is proud to be an Equal Opportunity Employer.
Required Experience:
Exec
Employment Type
Full-Time
