JW Steakhouse Restaurant Manager at JW Marriott Grosvenor House
JW Steakhouse Restaurant Manager at JW Marriott Grosvenor House
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
EXPLORE MARRIOTT
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Youre welcomed here:Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role and for that youll be appreciated and valued.
In line with the Asylum and Immigration Act 1996 we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required.
JW Marriottis part of Marriott Internationals luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other where youll be part of a community and enjoy a true camaraderie with a diverse group of coworkers. JW creates opportunities for training development recognition and most importantly a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment.
Grosvenor House Located on Park Lane in the heart of Mayfair our distinguished 5star hotel offers exceptional accommodation epicurean delights and sweeping views over Hyde Park.This grand 5star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomescelebrities royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep the hotel is a stones throw from Bond Street Knightsbridge Regent Street Buckingham Palace V&A Natural History & Science museums and the West End. Our guests are able to experience modern luxury in a place where they can be mindful and present and indulge in the inspired service and nourishing surroundings.
JOB SUMMARY
To effectively manage and be responsible for the JW Steakhouse Restaurant daily operations and supervision of staff. Position directs trains and assists associates to follow standards in the delivery of food and beverage. The position oversees guest and associate satisfaction is achieved while maintaining the operating budget.
CANDIDATE PROFILE
Experience/Education:
- Previous experience working in an F&B Operation at a managerial level
- Experience of a luxury fivestar operation preferred
- Good level of English essential
Skills and Knowledge:
- Strong communication skills (verbal listening writing)
- Previous experience as a Restaurant manager in a fast paced luxury venue
- Demonstrate a key passion for Food and Beverage
- Extensive knowledge of food beverage quality products and ingredients
- Ability to grow and develop our existing menu
- Excellent personal presentation
- Previous experience managing developing and motivating a team
- Personable andpeople orientated demeanour
- Proactive and reliable
- Adaptability and flexibility
- Strong business acumen and focus on results
- Strong communication skills
- Ability to multitask and handle stress.
- Excellent attention to deliver inspirational service to all of our guests
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:
Leading JW Steakhouse Operations:
- Manages daily shift operations and provides leadership and direction. Position is responsible for and oversees the JW Steakhouse daily operation.
- Ensures compliance with all JW Steakhouse policies standards and procedures be prepared and ready for the BSA Forbes and AA audits.
- Understanding associate positions well enough to perform duties in associates absence.
- Works with culinary team and F&B leadership team to improve the product offering continuously strive for continuous improvement.
- Liaison between culinary team and F&B.
- Works with marketing and PR team to continue to focus on brand awareness.
- Aware of trends within the industry and works to keep our offering competitive.
- To communicate with all staff daily by holding a briefing session on the days business and all information relevant to the JW Steakhouse. Ensure awareness of events in the hotel.
- Ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g. supplies equipment and inventory).
- Protect company tools equipment machines or other assets in accordance with company policies and procedures.
- To be responsible for the safe keeping of all keys and micros cards and ensure that relevant areas and stocks are secure at the end of shift.
Financial Objectives:
- To maintain an appropriate staffing level and ensure that sufficient staff is on duty to cope with the volume of business and operational needs yet financial objectives are met.
- Comprehends budgets operating statements and payroll progress reports as needed to assist in the financial management of department.
- Management of PL results wage cost beverage costs controllable costs
- To drive sales and grow business
- Ensure the team are trained on and execute upselling techniques.
- Manages inventories according to budget and business levels.
- To control Par level stock and interdepartmental transfers in accordance with finance and CAPCON auditors every month end and administer spot checks if needed.
- To ensure that the guests bill is recorded accurately and presented properly and efficiently. Ensure that payment is received from all guests and payment is posted through Micros. Appropriate cash handling procedures must be used.
Ensuring Exceptional Customer Service:
- Provides excellent customer service in line with brand standards and provides a positive example for guest relations.
- Welcome and acknowledge every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
- Engage guests in conversation regarding their stay property services and area attractions/offerings.
- Actively listen and respond positively to guest questions concerns and requests using the LEARN model to resolve issues where needed. Follow up with any guest issues as associates make you aware of them
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
REWARDS AND LIFESTYLE BENEFITS:
- A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
- Growth opportunities in the largest hospitality brand in the world national and international transfers for the right candidates within Marriott hotels
- Explore Rate discounted room rates for you your friends and family in Marriott properties worldwide
- 20 off across food and beverage outlets in Marriott properties worldwide
- 23 days holiday (exclusive of Bank Holidays)
- Recognition programmes and associate awards to appreciate outstanding talent
- Wellbeing and community engagement activities on and off property
- Bike Scheme and Travel Ticket Loan available for all associates
- Workplace Pension Scheme
- Meals on duty
- World class training and developmentprogrammes tailored to enhancing your skills and help you grow
- Work alongside talented award winning and experienced hospitality professionals
#LIJM1
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture.We are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Manager
Employment Type
Full-Time
