Inside Sales Supervisor

Position Overview:

Under the direction of the Director of Commercial Sales the Inside Sales Supervisor will be responsible for overseeing the inside sales team and conducting department training in accordance with company policies and procedures. Duties include working closely with the Director of JFW Commercial Sales to ensure the team is achieving revenue and meeting profit margin goals. This position requires a high level of relationship building planning and organizational skills to achieve the company directives.

Responsibilities:

Inside Sales Team Management:

Coordinate with the Director of Commercial Sales and team to design and implement training software in the areas of new employee orientation critical systems training and advanced commercial sales training.

Maintain adjust and improve training platform as needed to address changes and new needs

Manage the training needs of the department and take action to achieve desired results

Provide direct supervisory oversight over the Inside Sales Coordinator(s). Delegate tasks and responsibilities to the Inside Sales Coordinator(s) and hold them accountable for completion of projects in an accurate and timely manner at the direction of the Director of Commercial Sales

Oversee onboarding new hires which includes training on all software systems and verification of completion

Work closely with the Director of Commercial Sales for staffing terminations disciplinary actions training and developing subordinates

Responsible for completing adequate performance documentation on time

Responsible for ensuring accuracy of timecards and approving them in a timely manner

Provide training and support for the Inside Sales Coordinator to help the Commercial Dept. run most efficiently and achieve sales and gross profit goals

Commercial Sales Support Management:

Assist the Commercial Account Managers (CAMs) with product selection layout presentation creation quote review lead generation and account management.

Provide weekly reports to the Director of Commercial Sales detailing actual sales forecast sales open booked orders open quotes and pipeline for all CAMs

Communicating commission payout and status of all referrals to retail staff on a monthly basis

Manage the CRM database adjusting data as needed with territory changes and staffing changes.

Collaborate with IT and oversee all licenses and software ensure the most efficient tools are being provided to the commercial sales team at the most costefficient method possible

Monitor competitive activity in the market and identify new competition and/or changes in competitors activities.

Process check requests and accounts payable requests for all necessary commercial dept. expense such as trade shows software licenses etc.

Update commercial accounts receivables weekly and publish updates for the commercial team to access. Work with CAMs customers and accounting to secure payments and clear up outstanding receivables.

Update and communicate increases and provide new pricelist to appropriate supply chain personnel

Oversee incoming orders for proper sales tax exemption certificates identifying any missing certificates and working with CAMs and accounting to have them filed with orders.

Marginal Job Functions:

Other projects as needed.

Education:

Bachelors degree in business or other related subject required

Experience:

Have full understanding of fitness industry trends procedures compliance and regulations related to commercial fitness sale environment.

Commercial exercise equipment industry experience and sales management experience is required

3 or more years experience of managing and training direct reports is preferred

Proficient in Excel Teams Word PowerPoint Outlook and Adobe required

Experience with the following computer systems highly preferred:

ECDesign

Nutshell CRM or similar

Other Requirements:

Valid drivers license is required

Benefits:

We offer an excellent compensation package and teamoriented work environment with growth opportunities. Some of our outstanding benefits include:

Health & Dental Insurance

Company paid Life Insurance

401(k)

Paid Time Off benefits

Product discounts

Wellness programs