Program Assistant II - Reception Health Department

This position is open until end of business on Friday March 21st. The interview date is expected to be Tuesday April 1st. This is a bargaining unit represented position.

A cover letter and resume are required with your online application in order for your application to be considered complete. Uploading your resume to autofill portions of the application does not automatically attach it to your application. Incomplete applications will not be considered for this position.

Why Join Snohomish County
Snohomish Countys commitment to lifework balance and an inclusive culture. The County offers outstanding benefits and professional growth opportunities to our employees and we also enjoy flexible work schedules telework options and a convenient downtown Everett WA. location. Snohomish County believes in diversity equity and inclusion (DEI) and is committed to embedding these values into our workplace culture. Snohomish County is located on the Puget Sound we are situated near some of the countrys most scenic national parks and is consistently ranked as one of the best places to live in the U.S.

Teleworking Options
The Health Department typically has a hybrid model for most roles however it is outlined by the supervisor for the given role based on performance and business needs. However this role is expected to be onsite during regular business days and hours (MondayFriday 85pm). There is some flex in the start and end time for the shift but will up to the supervisors discretion.

Description

Under the direction of the Supervisor or designee the incumbent will perform a variety of activities related to clerical support for one or multiple programs within the Health Department. This classification is also one that may be cross cutting and could be utilized in various different programs at any time. This includes all programs that have work within this classification.

The successful candidate for this position will provide exceptional frontline support for the department by serving as the first point of contact for many visitors and callers. Responsibilities include answering and directing a high volume of incoming calls providing accurate information and courteous assistance to callers and promptly addressing inquiries. It also includes greeting and welcoming visitors ensuring a professional and positive experience and performing a variety of administrative tasks including but not limited to booking conference rooms processing mail and deliveries maintaining fleet vehicle reservations and managing department calendars. This position provides general administrative support to department staff as needed maintains a clean and organized reception area and ensures adherence to company policies and procedures.

Work is performed under general supervision. The designee defines objectives priorities and deadlines and assists incumbent with unusual situations which do not have clear objectives or precedents. Incumbent plans and carries out assignments and handle problems and deviations in accordance with experienced judgement instructions policies procedures and/or accepted practices. Work is reviewed for accuracy and conformance to established practices and procedures.

Examples of Work Performed:

• Greet and welcome visitors as they arrive
• Direct visitors to the appropriate person and office
• Answer screen and forward incoming phone calls
• Track answer and forward emails received from the general public
• Ensure reception area is tidy and presentable
• Conference room calendar management
• Provide technological set up and assistance for conference rooms
• Maintain and track fleet vehicle reservations
• Organizes coordinates and manages workload exercising independent and discretionary judgment to ensure critical deadlines are met while maintaining a high level of accuracy.
• Evaluate section procedures develops and revises workflows designs and revises forms and documents modifies and maintains database layouts to improve efficiency.
• Establishes and maintains files records electronic spreadsheets and other information resources.
• Evaluates procedures develops workflows and revises as necessary; designs and revises forms and documents modifies and maintains database layouts to improve efficiency.
• Prepare format proofread and edit documents including but not limited to brochures newsletters meeting minutes correspondence policies legal files reports etc.
• Establish maintain update and purge electronic and hard copy documents and files databases and logs.
• Generally is the first line of customer service at a forwardfacing desk. This could be checking in clients answering questions giving directions etc.
• Compile edit special reports; gather statistical information for reports; research records prepare and assemble appropriate info for reports and update as needed.
• Compose routine or recurring correspondence based on general instructions and knowledge of subject areas for review by higher level staff.
• May receive process issue receipts and files cash or other payments.
• Assist with the development of administrative support procedures.
• Assistwith orientation of new employees to the programs.
• Participates in and supports emergency preparedness and response activities including preparedness for the division department county and community.
• Performs all the duties of the lower classification (Program Assistant I).

• Perform other duties as assigned.

• Knowledge of office management principles methods practices and procedures.
• Knowledge of proper spelling grammar punctuation and sentence structure to ensure that written materials prepared and reviewed are complete concise and errorfree.
• Knowledge of personal computer principles usage systems and software applicable to the position.
• Knowledge of the department mission goals and objectives to carry out assignments.
• Knowledge of sorting/filing techniques and records retention policies and schedules to maintain accurate records.
• Knowledge of confidentiality and HIPAA guidelines and practices.
• Skilled in interpersonal communication with a wide range of people. Skills in organization at both personal and programmatic level.
• Skills in Microsoft Office Suite including Outlook and internet.
• Skills in written expression using standard and business English.
• Skills in time management and technical oversight of office equipment.
• Skills in process and/or quality improvement.
• Ability to demonstrate a commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Ability to provide excellent customer service to internal and external customers.
• Ability to utilize standard office equipment including personal computers perform word processing maintain data base system and utilize personal computer.
• Ability to maintain accuracy and attention to detail when completing multiple assignments.
• Ability to provide recommendations to management and staff regarding program related issues.
• Ability to file both alphabetically and numerically. Ability to understand and execute oral and written instructions.
• Ability to express ideas and convey information effectively both orally and in writing.
• Ability to manage and prioritize workload.
• Ability to establish and maintain effective working relationships with coworkers supervisors other divisions and agencies and the general public.
• Ability to rotate and assist other clerical support staff in all work units within the Division and department wide.
• Ability to work independently and exercise initiative judgment and discretion and carry out a variety of critical and time sensitive projects without detailed instructions.
• Ability to support the Heath Department and countys mission vision and organizational goals.

• Requires manual and finger dexterity and handeyearm coordination to write and to operate computers and a variety of general office equipment. Requires mobility to accomplish other desktop work retrieve files and to move to various locations.
• Requires visual acuity to read computer screens printed materials and detailed information; specific vision abilities required by this classification include close vision distance vision and color vision peripheral vision depth perception and the ability to adjust focus. Frequently required to talk or hear effectively.
• May involve occasional kneeling squatting crouching stooping crawling standing bending climbing (to stack store or retrieve supplies or various office equipment or files).
• Lifting and carrying up to 20 pounds is required continuously and up to 50 pounds occasionally with or without assistance (example: a box of copy paper).
• Requires the ability to communicate with others orally face to face video and by telephone.

Qualifications:
Skills for the position may be gained through education certification relevant job experience or a combination such as:
Education: Requires a high school diploma or equivalent
Experience: Requires one 1 year of office clerical support experience
Licenses Certifications and Other Information:

• Valid Washington State Drivers license or ability to obtain one within thirty 30 days of hire and a driving record which meets the requirements of Snohomish Countys insurance carrier

• Successful completion of a background check pursuant to RCW 43.43.830