Product Support Engineer

The Product Support Engineer role at Emerson in Knoxville TN is an incredible opportunity for your career in Industrial Automation! Youll be at the forefront of supporting our Condition Monitoring products and services offering outstanding technical support to our customers across diverse industries such as Reliability Oil & Gas Pharmaceutical Power and Water and more.

You will provide a high level of technical support to our customers engaging with the Technology teams to perform expert troubleshooting and diagnosis of our products. You will be involved in global initiatives to influence our strategic growth within the industry in the areas of Predictive Maintenance and Condition Monitoring.

With the prospect of collaborating with motivated individuals to build groundbreaking products this is undoubtedly a unique career experience. Make this great opportunity yours!

In this Role Your Responsibilities Will Be:

• Working directly with customers and global support staff to diagnose issues to ensure success in using our Machinery Health Management products (AMS).
• Providing remote diagnostics to investigate and replicate product and software application issues at client sites.
• Providing feedback to Technology regarding our end user requirements based on the investigation of field issues.
• Building Knowledge Base Articles and content for product information to be used in the field.
• Facilitating testing for New Product Development (NPD).
• Becoming a subject matter expert on our products to influence future innovation of the suite of product offerings.
• Demonstrating technical expertise proficiency and selfsufficiency in computer skills networking communication and automation protocols.
• Demonstrating knowledge and proficiency in Condition Monitoring of critical assets for Predictive Maintenance.
• Demonstrating Customer Loyalty principles achieve Customer Satisfaction goals.
• Developing and delivering department training sessions.
• Establishing and maintaining close consultative longterm relationships with key customers to assist with their support needs.

Who You Are:

You actively seek guidance from pertinent sources to make timely and wellinformed decisions. You remain energized and effective when faced with ambiguity and uncertainty. You actively listen and check for understanding.

For This Role You Will Need:

• Experience with software installation and database migration
• Knowledge of industrial network architecture and communication protocols used in automation
• Network skills database applications knowledge with virtual machines webbased applications
• Strong multitasking skills: ability to get many tasks done quickly and accurately with high level of attention to detail.
• Ability to work directly with the enduser in resolving system issues on a production environment.
• Excellent communication skills
• Legally authorized to work in the US without sponsorship now or in the future

Preferred Qualifications that Set You Apart:

• Bachelors degree in Engineering Computer Science or other STEM related field or equivalent experience
• 4 years experience in Condition Monitoring of critical assets and data collection for Predictive Maintenance
• Product knowledge in: MHM Software (Machine Works Machinery Manager) and MHM Hardware (Online Systems Wireless Transmitters and Portable Analyzers)
• At least 3 years field service and/or remote support using or supporting AMS brand products: AMS Machine Works AMS Machinery Manager AMS 6500 ATG AMS Asset Monitor AMS 6500 AMS Wireless Vibration Transmitters AMS 9420 AMS 2140
• Strong presentation skills for in person or online settings
• Experience with Industrial Control System challenges in multiple industries

Our Culture & Commitment to You:

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide a variety of medical insurance plans with dental and vision coverage Employee Assistance Program 401(k) tuition reimbursement employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.

#LISD1