RN Care Coordinator Case Manager BWH
RN Care Coordinator Case Manager BWH
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Job Description
At Mass General Brigham we know it takes a surprising range of talented professionals to advance our missionfrom doctors nurses business people and tech experts to dedicated researchers and systems analysts. As a notforprofit organization Mass General Brigham is committed to supporting patient care research teaching and service to the community. We place great value on being a diverse equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore we invite and welcome applicants from traditionally underrepresented groups in healthcare people of color people with disabilities LGBTQ community and/or gender expansive first and secondgeneration immigrants veterans and people from different socioeconomic backgrounds to apply.
Job Summary
GENERAL SUMMARYOVERVIEW STATEMENT RN CARE COORDINATOR (CASE MANAGER)
BWH CARE CONTINUUM
Brigham and Womens Hospital an affiliate of Mass General Brigham is committed to supporting patient care research teaching and service to the community. We place great value on being a diverse equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham we believe in equal access to quality care employment and advancement opportunities encompassing the full spectrum of human diversity: race gender sexual orientation ability religion ethnicity national origin and all the other forms of human presence and expression that make us better able to provide innovative and cuttingedge healthcare and research.
The RN Care Coordinator (RNCC) manages a caseload of patients and is responsible for ensuring care that supports desired clinical and financial outcomes. Has the skills and knowledge specific to the unique needs of assigned patients. Coordinating the care prescribed by an interdisciplinary team the RNCC utilizes patient assessment care guidelines protocols payer regulations and response to therapies to assess the episode of illness from pre admission to post discharge. Participates in the ongoing evaluation of practice patterns and systems and supports efforts to improve quality cost and satisfaction outcomes. Mobilizes resources to maximize efficiency of care delivery.
PRINCIPAL DUTIES AND RESPONSIBILITIES
A. Care Facilitation Coordinates and insures implementation of the plan of care utilizing case management principles.
1. Prior to or within 2448 hours of admission the RNCC by interview of the patient/family discussion with physician team and/or attending MD and other team members develops a provisional treatment program and tentative discharge date.
2. Reviews daily treatment plan with physicians nurses and patient / families to insure interdisciplinary communication and coordination is occurring.
3. Participates with nursing staff and physicians in patient care rounds to contribute to plan of care and monitor and report patient progress.
4. Collaborates with other departments to expedite sequencing and scheduling of interventions consults treatments and ancillary services.
5. Provides for daily continuity with patients to assure patient needs related to discharge are met.
6. Incorporates knowledge of utilization management principles and payer contracts into patient plans of care. Keeps physicians and nurses informed of implications.
7. Presents alternatives to inpatient stay to attending MD team and patient / family based on assessed patient level of care and insurance benefits.
8. Seeks assistance and/or consultation from Care Coordination leadership with plans for outlier and potential or actual resource intensive patients.
9. Interacts with internal and external health care providers to facilitate patient care including post discharge services.
10. Contributes to the development implementation and monitoring of practice guidelines.
11. Identifies attending resident and nurse learning needs related to case management and works with service leaders to develop educational plan.
B. Discharge Planning
Coordinates and executes the discharge planning process for patients ensuring each patient has a discharge plan.
1. Assesses continuing care needs in conjunction with other caregivers.
2. Coordinates and schedules interdisciplinary meetings with the patient and family regarding discharge needs and plan as appropriate.
3. Assures patient education consistent with discharge plan has occurred.
4. Identifies service treatment and funding options for posthospital care.
5. Promotes interdisciplinary patient/family communications and documentation that facilitate discharge planning striving to finalize plans the day prior to discharge.
6. Performs patient/family followup after discharge to monitor and support desired outcomes.
7. Initiates contact with home health agencies and extended care facilities to insure prompt and effective transition of care.
C. Utilization Management
Collaborates with appropriate individuals departments and payers to insure appropriateness of admission continued days of stay and reimbursement.
1. Identifies patients who are likely to have unmet insurance and resource needs and communicates with and/or makes referrals to other members of the health care team and other appropriate departments.
2. Communicates as needed with third party payers regarding patients progress with treatment plan.
3. Identifies need for and issues Medicare notices of noncoverage providing appropriate documentation of the process and communication to patient/family and other members of the health care team.
4. Utilizing industry accepted utilization and/or medical management criteria (InterQual) identifies monitors and reports variances from established treatment plan including appropriateness of admission continued stay delays in treatment and discharge plan.
5. Conducts documented utilization reviews to insurers or intermediaries.
6. Identifies SNF and AND days for Medicare and Medicaid patients.
7. Initiates actions concurrently to reduce and/or eliminate inappropriate hospital admissions and days and system delays.
8. Works with payers and physicians to concurrently address level of care concerns effecting claims and reimbursement.
9. Contributes to utilization and practice improvement efforts by reviewing reports with colleagues and providing feedback on utilization trends and payer issues.
10. Serves as the primary patient information source to third party payers.
Qualifications
QUALIFICATIONS Qualifications
Graduate of an approved school of nursing with current registration in Massachusetts. Bachelor of Science Degree in Nursing is required for newly licensed nurses.
1 years of acute care experience required
1 year of acute hospital inpatient case management experience required
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED
Skills and Abilities Previous experience in a hospital or health care setting; bilingual (English/Spanish) preferred; strong clinical assessment skills; excellent interpersonal skills including ability to work collaboratively and cooperatively within a team and with internal and external customers; strong organizational skill and ability to set priorities; ability to compile data from concurrent and retrospective medical record review to determine clinical appropriateness able to demonstrate the ability to meet a patients needs based on their clinical diagnosis level of care and discharge plan; ability to negotiate several aspects of care coordination simultaneously; excellent written and verbal communication skills
WORKING CONDITIONS
Works in a busy and at times stressful hospital and office environment. Must be flexible and able to work well independently
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half PeopleFocused half PerformanceFocused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Manager
Employment Type
Full-Time
