Customer Service Executive
Customer Service Executive
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1 Vacancy
Job Description
Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Are you interested in transport and logistics Do you want to help ensure that critical shipments of medicine arrive safely at your destination Then here is an opportunity to make a real difference.
And its not just something we say. Together with your colleagues you ensure that shipments of experimental medicine come from the manufacturer and out to the consumer. The fact that the medicine arrives on time and at the right temperature ultimately helps to save human lives. We are proud to contribute to this do you want to join in too
Welcome to the World Courier customer service team
We are part of a global company that handles precious shipments that require a high level of service delivery security and precision. Read more at www.worldcourier.
We are a team where everyone helps each other and at our daily meetings we coordinate and discusses solutions around tasks for the day. Although our work requires immersion you will also experience a good energy in the team
A thorough training course
When you start with us you spend the first 3 weeks at our academy where you will be taught everything about the processes. Then you are assigned a buddy as a goto person. It typically takes a minimum of 34 months before you are selfsufficient. In addition you will continuously participate in training and development of your skills.
Responsibility for shipments in close partnership with the customer
After you have fully learnt your tasks you will be given responsibility for shipments that you plan and execute from A to Z. Each shipment is unique and must be organized differently and in close dialogue with the customer. This gives you great variety in tasks and the opportunity to constantly develop yourself.
Once you have received an order from a customer you typically:
ensure that documentation is correct and we have all correct information
advise the customer about packaging materials
find the correct routing (primarily by air unless it is a shorter journey)
follow the shipment along the way and keep an eye on deviations
send temperature results to the customer when the shipment has arrived
ensure that the regulations and safety procedures for the individual workflows required when we handle medication are continuously followed.
You also play a great part in coresponsibility for the individual customer participating in customer meetings and carrying responsibility for following up with the customer.
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You have a distinct and welldeveloped sense of creating easeofmind with your customers and you have the structure and overview to plan and run shipments door to door.
Other than that:
you have experience from customer service preferably in logistics / transport (but this is not a requirement)
you are interested in logistics / transport if you do not already know the industry
you have good IT skills we work in several different systems at the same time
you speak and write German and English without difficulty as we among other things have international colleagues we communicate with.
So whether you are seasoned in logistics / transport and see a challenge in working with medicine transport or you want to take your customer service experience to a new level and immerse yourself in a whole new area there are plenty of exciting challenges with World Courier.
#LIRM1
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full timeAffiliated Companies
Affiliated Companies: World Courier (Deutschland) GmbHEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.
The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are nondiscriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a requestbyrequest basis. Messages and emails regarding anything other than accommodations requests will not be returned
Employment Type
Full-Time
