CS Continuous Improvement Analyst Intern
CS Continuous Improvement Analyst Intern
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Salary Not Disclosed
1 Vacancy
Job Description
Help empower our global customers to connect to culture through their passions.
Why youll love this role
The Customer Service Continuous Improvement Analyst will play a key part in transforming raw data into actionable insights that drive improvements in our customer service processes policies and products. You will be responsible for identifying trends patterns and root causes of customer issues and effectively communicating your findings to stakeholders through compelling reports and visualizations. Your ability to translate complex data into clear and concise recommendations will be key in enhancing the overall customer experience.
This role offers an exciting opportunity to make a real difference in the lives of our customers using cuttingedge technology and Gen AI. If you are passionate about data analysis possess strong communication skills and are driven by a desire to improve the customer experience you are encouraged to apply.
What youll do
- Utilize data analysis tools Gen AI and other techniques to identify trends patterns and root causes of customer issues
- Translate data analysis into actionable insights that can be used to improve customer service processes policies and products
- Create clear and concise reports and presentations to communicate findings and recommendations to stakeholders
- Develop compelling data visualizations to effectively convey insights and trends
- Identify opportunities to enhance the customer experience and reduce customer effort
- Develop your analytical skills and knowledge of data analysis tools
About you
- Strong analytical and problemsolving skills
- Proficiency in data analysis tools (e.g. Excel Qualtrics data visualization software)
- Proficiency in the latest Gen AI capabilities
- Excellent communication presentation and collaboration skills
- Experience with Tableau or other data visualization software preferred
- Passion for customer experience and a desire to make a difference
Nice to have skills
- Ability to work independently and as part of a team
***Please only apply to one role***
Important Information
- Applications will close on March 19th 2025
- The program will run from May 27th 2025 to August 8th 2025
- Subsidized housing is available upon request
- Tuesdays & Thursdays are mandatory In Office days in our Detroit Office
Pursuant to the various pay transparency laws/acts the base salary range is $25 per hour. Compensation is dependent on geography and may vary.
Pursuant to the San Francisco Fair Chance Ordinance Los Angeles Fair Chance Initiative for Hiring Ordinance and any other state or local hiring regulations we will consider for employment any qualified applicant including those with arrest and conviction records in a manner consistent with the applicable regulation.
StockX is proud to be a Detroitbased technology leader focused on the large and growing online market for sneakers apparel accessories electronics collectibles trading cards and more. StockXs powerful platform connects buyers and sellers of highdemand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by realtime data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand adidas Nike Supreme BAPE OffWhite Louis Vuitton Gucci; collectibles from brands including LEGO KAWS Bearbrick and Pop Mart; and electronics from industryleading manufacturers Sony Microsoft Meta and Apple. Launched in 2016 StockX employs 1000 people across offices and verification centers around the world. Learn more at www.stockx.
Required Experience:
IC
Employment Type
Intern
