Technology Support Specialist
Technology Support Specialist
Posted on :
16-03-2025
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Description
Snohomish Countys Central Human Resources Department is seeking an experienced Technology Support Specialist to join their team! This position will provide technological support within HR that often partners with Information Technology to resolve or support product implementations and system enhancements. The Technology Support Specialist will also assist with maintaining ongoing administrative tasks and the implementation of the countys new ERP system.
A successful Technology Support Specialist will have:
- Strong communication skills to interact clearly and effectively with individuals.
- Experience creatingand organizing instructions handbooks and informational material.
- Comfort in troubleshooting hardware software and network issues.
- Balanced understanding of HR processes and Technology.
BASIC FUNCTION
Administer the implementation and use of software systems and hardware critical to the department/divisions operations. Responsibilities include planning coordinating developing implementing and managing the technology efforts of the assigned division.Job Duties
- STATEMENT OF ESSENTIAL JOB DUTIESDuties may vary by division assignment:
- Administers the implementation and use of hardware and software for the assigned division including assisting in the configuration data conversion customization and administration of major software systems. Liaison to Department of Information Technology (DoIT) and provides support during software rollouts operating system changes software/system upgrades equipment orders trueup and technology replacement (TRP).
- Administers technology purchases documents registration and licensing agreements in accordance with DoIT division and department processes for ordering new hardware and software.Assists with acquisition process as required; conducts needs assessment planning and coordination of acquisition and installation of new hardware and software and supplies as needed.
- Coordinates with DoIT to track software and hardware. Keeps accurate records of technology inventory along with contractual and legal documents to meet audit requirements.Coordinates technology service and maintenance contracts as needed including oversight/validation of work performed by consultants and vendors.Provides support to DoIT for software and licensing reconciliation.
- Division administrator for technologyrelated issues including configuration and installation of personal computers software network and mobile data implementation projects. Assesses technical issues and provides troubleshooting support elevating issues as appropriate. Coordinates with DoIT vendors technical staff and end users to resolve complex issues.
- Provides data analysis and strategic forecasting of division technology needs. Researches and reviews technology options available to address identified business requirements.
- Develops and recommends technology budget requirements for the assigned division. Monitors and tracks the technology budget proposes and manages technology budget adjustments as needed.
- Develops queries databases and reports as necessary to meet regulatory reporting requirements and provides staff and management with information to support workflows and business decisions.
- Participates in assigned technology coordination groups and project teams; communicates status and decisions to management and other affected stakeholders.
- Maintains network access profiles/permissions including access rights to directories groups and files.Implements and enforces network policies and practices to promote operational efficiencies and help ensure network security/integrity.Coordinates and assists in emergency recovery activities including equipment rebuilds software reloads and special recovery processing.
- Supports DoIT standards and policies as well as recommend and implement departmental/division technology policies and guidelines including software license management technology use policies and network system administration procedures.
- Develops technology training curriculum and reference materials.Provides training to individuals and groups as needed.
- Develops and maintains the divisions internal web site and any related technical documentation. Assumes lead role on the internal web support team as assigned.
Minimum Qualifications
- Bachelors degree in information technology business administration computer science or related field; AND one 1 year of computer/technology experience; OR graduation from a two 2 year accredited program in information technology or related field; AND three 3 years of experience in computer/technology support system administration data tracking and analysis database management network administration or related experience; OR any equivalent combination of training and/or experience that provides the required knowledge and abilities. Must pass job related tests.
SPECIAL REQUIREMENTS
A valid Washington State Drivers License may be required for employment. Additional Information
- KNOWLEDGE AND ABILITIES
Knowledge of:- current MS Office tools and Windows desktop operating systems
- technology use standards and best practices
- system and network security and redundancy/recovery including disaster planning and recovery processes
- requests for proposal (RFP) requests for qualifications (RFQ) and requests for information (RFI)
- data management and system/database philosophy standards and best practices including data Quality Assurance and Quality Control (QA/QC)
- troubleshooting techniques and best practices
- technology research evaluation and comparison
- methods to manage processing records documentation procedures policies and associated audit requirements
- software contract management licensing and audit requirements
- practical application of computer operations procedures
- system and network capabilities and administrative processes
- project management principles tools and techniques
- basic understanding of relational databases
- establish and maintain positive working relationships with end users vendors and other County employees
- analyze general technology problems and facilitate implementation of sound solutions
- work independently and as a team member with limited supervision
- operate personal computers peripheral equipment and a variety of software including word processing spreadsheets and workflow/datatracking software
- exercise good judgment knowing when to act independently and when to refer situations to a higher authority
- maintain and organize accurate detailed information and prepare custom reports
- ability to train and lead employees in the use of county network and mobile data systems
- plan organize and prioritize work to meet schedules and deadlines
- work effectively in a service oriented position with frequent interruptions
- plan and carry out successive steps to resolve problems in accordance with instruction policies and accepted practices
- participate and contribute to strategic database planning design and development efforts
PHYSICAL REQUIREMENTS
Occasionally required to lift items weighing approximately thirty 30 pounds. Crouching bending or kneeling to access equipment under office furniture.
SUPERVISION
The employee receives general direction from the division assigned supervisor. The work is performed with considerable independence and is reviewed through meetings status reports and from results obtained.
WORKING CONDITIONS
The work is performed in the usual office environment.
Job offers are contingent on successful completion of employment verification and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States.
For any questions reach out toSnohomish County is an Equal Employment Opportunity (EEO) employer.
Accommodations for individuals with disabilities are provided upon request.
EEO policy and ADA notice
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
