Regular Student Technical - IT

Position Overview

This is a regular student technical position in which the student will assist staff or faculty with supporting the department by performing customer servicerelated duties in an office setting. Duties may include but are not limited to setting up picking up and checkingin items for classes typing filing answering telephones providing customer service scheduling appointments and utilizing Microsoft Office experience. The student may also be requested to set up audio/visual equipment PowerPoint presentations and/or computers for staff faculty or students. The department may choose to hire a student eligible for the Federal Work Study Program (FWSP) award however that is not required to fill this position.

Hours per Week

20 hours per week Monday Friday. Flexibility offered.

College/Department Overview

The Office of Information Technology (OIT) at the University of Central Oklahoma (UCO) strives to enhance learning improve service and communication and increase student faculty staff and community access to useful information through the application of technology. Information Technology at UCO provides computing networking elearning telephone training and support services to students faculty staff and the University community.

Department Specific Job Functions

The student worker is responsible for providing customer service to the UCO community via phone email online portal and inperson. Duties include answering phones troubleshooting computerrelated issues documenting incidents/requests application support and more. Additionally the student worker will be responsible for pickup/delivery imaging/setup of end user technology resources. The student worker will be expected to trouble client incidents reported/assigned through Team Dynamix and will communicate with clients and OIT staff using Outlook and the Microsoft Teams app. Other duties may be assigned by the supervisor.

Enrollment Requirements

Fall/Spring Semesters: All student employees must be enrolled at least halftime to be eligible to work any UCO student position. Halftime enrollment for fall/spring semesters is considered 5 hours for graduates and 6 hours for undergraduates. International students must be enrolled fulltime to be eligible to work as a student employee. Fulltime enrollment is 9 credit hours for graduates and 12 credit hours for undergraduates.

Summer Semester: Student employees working regular student positions must be enrolled in at least 3 credit hours to be eligible to work during the summer. Students not enrolled in summer classes must be enrolled in fall classes in order to work during the summer but they (and the department) will be required to pay FICA taxes. Student employees working FWSP positions must be enrolled in a minimum of 6 credit hours (if undergraduate) or 5 credit hours (if graduate) in order to work during the summer in a Federal Work Study Program position.

Enrollment Exception: If the number of credit hours needed to graduate is less than the minimum number of hours required for student employment the student must obtain a letter from their Academic Advisor (stating the number of hours needed to graduate and anticipated graduation date) and submit it to Human Resources. This pertains to both regular and Federal Work Study Program positions. Contact for more information.

Qualifications/Experience Required

• Must be able to work across multiple areas throughout UCO campus as necessary.
• Experience working with Windows Macintosh iPhones and Android devices.

Qualifications/Experience Preferred

• Seeking energetic team players who are able to function in a fastpaced environment.
• A high level of technical skill is not required but the department prefers candidates who understand the basics of troubleshooting and are able to intelligently work with clients on various issues.
• Preference will be given to Computer Science majors.

Knowledge/Skills/Abilities

• Excellent oral and digital communication skills.
• Sensitivity of intercultural communication.
• Good interpersonal skills.
• Detail oriented.
• Dependable.
• Punctual.

Physical Demands

Reasonable accommodation in accordance with ADA requirements may be made upon request to enable individuals with disabilities to perform essential functions.

Attention Applicants

• Please be prepared to rate your level of competence in the field of Information Technology upon applying.
• Please plan to provide a copy of your class schedule and work availability upon applying.