Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application interview or employment process please notify our Human Resources Team atoption 1 or email and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

Job Description

LOCATION

Rexburg:

227 E Main
Rexburg ID 83440

SCHEDULE

Part Time

Job Profile Summary

The Member Service Intern under direct supervision will assist the Member Service team with our one goal an exceptional member experience! Our outstanding culture and specific focus on leadership development makes Mountain America one of the Best Places to work. During this internship experience you will have the opportunity to work on special projects including defining staffing models for our branch network building change management and communication plans for a large lobby management system rollout and analyzing branch profitability. Reports directly under the supervision of the VP of Member Service.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

To be effective an individual must be able to perform each job duty successfully directly under the supervision of the VP of Member Service.

Organizational Effectiveness

Assist VP of Member Service with new lobby management system rollout including change management and communication planning.

Conduct focus groups with different branch teams on effectiveness of lobby management system.

Research industry best practices for branch operations and present findings to senior branch leadership.

Analyze data and review organization financials to determine profitability of the branches.

Make recommendations on goal structure for branch team members.

Shadow Branch Leaders in branch operations.

Team Member Development

Perform needs analyses and review resources to ensure learning and development plans exist or are developed to support learning needs based upon culture competencies organizational strategy and company goals.

May also assist in reviewing employee engagement data to make recommendations on improving culture within specific teams.

KNOWLEDGE SKILLS and ABILITIES

The requirements listed are representative of the knowledge skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Education & Experience

Current undergraduate in Junior or Senior year enrolled in an accredited college or university pursuing a degree in Business Management or Administration or related field and has an interest in the banking/financial services industry.

Computer/Office Equipment Skills

Intermediate to Advanced skills in Microsoft Office (Outlook Word PowerPoint and Excel).

Other Skills and Abilities

Basic working knowledge of or interest in financial statements credit lending and underwriting processes and principles

Strong interpersonal and customer service skills (written and verbal)

Must be creative innovative and a selfstarter with a positive upbeat attitude

Ability to work effectively with people

Strong analytical and organizational skills

Strong presentation and communication skills both verbal and written

Detail oriented with analytical organizational and problemsolving skills

Perform and interpret needs analyses and translate the findings into actionable plans.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit talk and hear consistently

Ability to stand walk and use hands to handle or reach occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds occasionally and up to 25 rarely

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers light traffic)

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Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.