Security Team Manager - Data Centre Physical Security

SUMMARY: The Security Team Manager (STM) serves as the daytoday manager of a site security team that includes administrative security guards security responders security supervisors control room supervisors and other security personnel at a clients datacenter. The STM is responsible for building a cohesive and high performing team. Reporting directly to the Campus Security Manager (CSM) Canada the STM works alongside other security team managers in their campus to ensure a safe and secure environment. Additional job functions may include client service and problem resolution service enhancement Security Operations Center (SOC) systems maintenance audit compliance system monitoring log maintenance and access rights maintenance.

ESSENTIAL FUNCTIONS:

• Actively manages site security personnel; partners with the local branch to recruit and hire oversee onboarding training and development at the datacenter.
• Coaches security personnel and carries out disciplinary actions in accordance with current policy.
• Ensures all security responders and control room supervisors adhere to policies and standard operating procedures acting as responder or control room supervisor in periods of increased activity or in the case of absent staff.
• Ensures site health and key performance indicator goals are met or exceeded; works with the CSM to enhance security team effectiveness and performance.
• Conducts recalling audits prepares and submits critical and confidential information directly to client management team.
• Oversees site security systems to ensure safe and compliant operation of the facility.
• Maintains and troubleshoots onsite security technology.
• Assists with site equipment inspections and audit compliance.
• Maintains required security documentation ensuring accuracy in accordance with established policies and procedures.
• Serves as primary point of contact to datacenter management and security personnel when the CSM is unavailable.
• Performs additional tasks assigned by management.
• Keeps management informed of major accomplishments issues and concerns.
• Identifies security shortfalls and offers suggestions from improving the security program.
• Evaluates and escalates potential safety issues within the facility.
• Required to know and follow safe work practices and to be aware of company policies and procedures related to job safety including safety rules and regulations. Notify supervisor upon becoming aware of unsafe working conditions.
• Identifies security shortfalls and gaps and offers suggestions for improving the security program.

MINIMUM HIRING STANDARDS

• 46 or more years of site security management experience managing teams of security guards and supervisors at large client sites.
• Experience with developing and maintaining large scale security operations at large sites such as airports data centres or sites where security is high.
• Eligible for a reliability clearance through the Federal Government of Canada.
• Demonstrated ability to motivate and maintain high performing security teams.
• Own vehicle and able to travel to multiple sites within the Greater Toronto Area.
• Knowledge of security operations including access control systems access control methods.
• Able to work a flexible schedule including evening weekend and holiday hours such as during an emergency event or crisis.
• Knowledge of supervisory practices and procedures including assigning work and providing training and discipline.
• Capable of learning a variety of security and safety devices and controls.
• Ability to track and maintain schedule assignments.
• Ability to maintain professional composure when dealing with unusual circumstances. Advanced computer skills are required.
• Strong oral and written communication skills required to prepare materials and communicate information to others.
• Ability to conduct presentations and facilitate group meetings both in person and online.
• Demonstrates leadership skills including planning organizing delegating problemsolving training coaching and recognizing or disciplining staff in a positive effective manner.
• Strong customer service and service delivery orientation.

COMPETENCIES

• Must be able to meet and continue to meet licensing requirements for security officers as applicable to local county and state laws and regulations.
• Must be able to meet and continue to meet requirements for specific skills certifications and authorizations specified for the assigned accounts.
• Knowledge of security operations and procedures applicable to a 24hour facility.
• Knowledge of supervisory practices and procedures including assigning work and providing training and discipline.
• Capable of learning a variety of security and safety devices and controls.
• Ability to track and maintain schedule assignments.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Advanced computer skills are required.
• Strong oral and written communication skills required to prepare materials and communicate information to others.
• Ability to conduct presentations and facilitate group meetings both in person and online.
• Demonstrates leadership skills including planning organizing delegating problemsolving training coaching and recognizing or disciplining staff in a positive effective manner.
• Strong customer service and service delivery orientation.

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