Front Desk Agent
Front Desk Agent
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Job Description
Hampton Inn Irvine/Orange County Airport is looking for a friendly professional customeroriented Front Desk Agent to join our team. As a Front Desk Agent you will be our guests first point of contact providing exceptional service that reflects Hiltons commitment to excellence. Your role will involve welcoming guests managing reservations and ensuring every guest enjoys a seamless and comfortable stay.
Key Responsibilities:
- Efficiently handle guest checkins and checkouts ensuring all procedures follow Hilton standards. Verify guest information assign rooms and process payments accurately.
- Manage and update reservations in the property management system (PMS). Assist guests with booking inquiries modifications and cancellations.
- Provide exceptional service by addressing guest inquiries concerns and requests. Resolve issues promptly and professionally ensuring guest satisfaction.
- Liaise with housekeeping maintenance and other hotel departments to fulfill guest requests and ensure smooth operation. Relay important information to appropriate departments.
- Accurately process guest payments including room charges incidentals and other transactions. Securely handle cash credit cards and other forms of payment.
- Promote and enroll guests in Hilton Honors Hiltons loyalty program and explain membership benefits.
- Adhere to all hotel security fire and safety policies and ensure compliance with local state and federal regulations.
- Assist with luggage handling transportation arrangements and other guest services as needed. Maintain a clean and organized front desk area.
- Drive the shuttle airport to and from the airport according to scheduled runs or guest requests.
Qualifications:
- Previous experience in a customer service role preferably in the hospitality industry. Experience with front desk operations is a plus.
- Strong communication and interpersonal skills. Ability to multitask in a fastpaced environment. Detailoriented with a focus on accuracy.
- Familiarity with property management systems (PMS) preferably OnQ by Hilton PEP by Hilton and proficiency in Microsoft Office.
- A passion for delivering outstanding guest service and a commitment to Hiltons standards of hospitality.
- Valid drivers license with a clean driving record for at least 5 years.
- Flexibility to work various shifts including mornings evenings weekends and holidays as hotel operations require.
Benefits:
- Competitive hourly wage with opportunities for growth within Hilton
- Health dental and vision insurance
- 401(k) retirement plan
- Paid time off and holiday pay
- Hilton Team Member Travel Program offering discounted stays at Hilton properties worldwide
- Comprehensive training programs and career development opportunities
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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