Business Development Manager
Business Development Manager
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Job Description
Allen Turner Automotive of Auburn is looking for a driven and resultsoriented Business Development Manager to build and lead our Business Development Center (BDC) as we continue to expand in the Auburn community! In this key leadership role the BDC Manager will drive performance uphold exceptional customer service standards and foster a positive highenergy team culture. The ideal candidate will be handson goalfocused and lead by example delivering outstanding client care while driving the success and growth of the department. If this is you please keep reading!
Earning potential starts at $100000!
BENEFITS
- Medical dental and vision insurance
- Long and shortterm disability and life insurance
- Matching 401(k) plan & profit sharing
- Paid vacation & holidays
- Employee purchase program (Discounts on products and services)
- Employee events and recognition such as service awards holiday parties food truck Fridays etc.
- A friendly professional work environment
- Opportunities to advance within the company
Responsibilities
- Establish and manage the Business Development Center at Allen Turner Automotive of Auburn ensuring all objectives are met
- Responsible for hiring training managing and motivating all BDC Sales and Service representatives to achieve performance goals
- Ensure BDC representatives meet daily weekly and monthly performance goals aligned with department objectives
- Actively perform Client Care Specialist duties demonstrating excellent customer service and sales techniques to inspire the team
- Create and maintain a positive productive and profitdriven atmosphere that encourages team success
- Develop and review metrics and performance reports assessing department performance and identifying areas for improvement
- Manage the departments schedules ensuring optimal staffing levels and efficient operations
- Provide a superior customer experience by educating clients answering questions building trust and overcoming objections
- Focus on driving engagement through both inbound and outbound phone calls to maximize customer interaction and sales opportunities
- Use the CRM system daily to track and manage customer interactions ensuring followup and longterm relationship building
- Create detailed performance reports for upper management helping to guide strategic decisions and improvements
Qualifications
- Proven experience in business development sales or customer service preferably in the automotive industry
- Strong leadership skills with a proven ability to motivate train and manage a team
- Excellent communication interpersonal and organizational skills
- A resultsoriented goaldriven approach to business development
- Ability to analyze data and interpret performance metrics to make informed decisions
- High proficiency with CRM systems and Microsoft Office Suite
- Strong focus on providing a positive customer experience and driving team success
- Valid drivers license and clean driving record
- Must have satisfactory results with Preemployment background check Motor Vehicle Record (MVR) check and drug screen required
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Manager
Employment Type
Full-Time
