Intermediate Helpdesk Support Services Specialist Tier II
Intermediate Helpdesk Support Services Specialist Tier II
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Job Description
CEdge has an opportunity for aIntermediate Helpdesk Support Services Specialist (Tier II) located in Scott AFB IL.If you are ready to work alongside World Renowned Technology experts and carry the skills below this is the opportunity that will inevitably take your career to unbelievable levels!
Clearance Requirements:Secret Clearance .
The contractor shall provide onsite support for SDDCs OIS NIPRNET and SIPRNET customers.
Help Desk support shall include troubleshooting analysis diagnosis and resolution of workstation and peripheral problems IAW approved baseline configurations.
The contractor shall establish and maintain a knowledge database of problem resolutions related to service requests and inquiries by SDDC BDE BN and DET Level customers.
The contractor shall provide the Government a copy of the database monthly.
Deliverable: Provide the required Knowledge Database (BDE BN and Det Level) identifying the problem and the resolution by the 10th business day of the following month.
Needed:
Configuration maintenance and troubleshooting of desktop platforms. Workstation upgrades new workstation imaging/setup/installations and replacement of workstations and peripherals.
The contractor shall perform troubleshooting analysis diagnosis and resolution of workstation and peripheral hardware and software problems IAW approved baseline configurations for both NIPRNET and SIPRNET.
Required certification : IAT II CCNA Security CSA GICSP GSEC SecurityCE SSCP
WHATS IN IT FOR YOU
- Full Benefits Package
- 10 Days PTO
- 10 Paid Holidays
- 401K
CEdge Software Consultants is an innovative IT consulting firm and a strategic business partner. We offer IT solutions to Federal and State government as well as Commercial Enterprises throughout the United States. Our main objective is to create an integritybased culture that takes pride in working as a collaborative team that focuses on growth and is driven by the desire to provide purely ethical services for both our clients and teammates.
Required Experience:
Unclear Seniority
Employment Type
Temp
