Service Desk Analyst
Service Desk Analyst
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Job Description
We seek a Service Desk Analyst to join our team which maintains multiuser computer systems and assists end users in person and through technology.
Our Bungendorebased team (near Canberra) supports a group that ensures critical information reaches the right people at the right time directly impacting ground operations.
This project requires the successful applicant to be an Australian Citizen with a current NV2 level security clearance.
Working together with our Leidos Team and the customer this position will work within
- Account Management:Create and manage administrator and service accounts and maintain clear system documentation.
- Performance Tuning:Optimise system performance.
- Software Installation:Deploy systemwide software.
- Storage Management:Manage and optimise storage space.
- Server Maintenance:Support and maintain server platforms and related applications.
- Monitoring:Manage enterprisewide monitoring platforms.
- Documentation:Create technical documentation including plans procedures and manuals.
- Liaison:Facilitate communication between teams and manage delivery and escalation processes.
- Project Management:Plan monitor and report on team activities.
Work conditions
- This position is based 100 onsite
- Core hours: Three rolling shifts betweenhrs.
- Occasional oncall and weekend work.
Essential
- Experience in server desktop and Active Directory administration in a mediumtolarge scale environment.
- Proficiency in multidomain/Active Directory and TCP/IP networks.
- Knowledge of Windows Active Directory DHCP DNS Networking Storage and Backup.
Preferred
- Experience with server hardware VCE vBlock NetApp EMC and Cisco hardware.
- Familiarity with SCCM SCOM SharePoint EMC Networker Citrix VDI and McAfee products.
- ITIL Foundation v3 certification.
- Expertise in VMware management suite and SharePoint.
What Youll Love
This is an essential role for us and you can significantly impact your team stakeholders and the business as a result.
The companys diverse employees support vital missions for government and commercial customers. Qualified women minorities individuals with disabilities and protected veterans are encouraged to apply. Leidos is an Equal Opportunity Employer.
Original Posting:
For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
IC
Employment Type
Full-Time
