Service Assurance Apprentice

Our client isrecruiting for a Service Assurance Professional to join their team in Uxbridge.

The Level 4 BusinessAnalyst apprenticeship programme that we are offering will allowyou to kickstart your career in an industry that is constantly evolvingdynamic and transformational.

The steps you take will provide you with valuable firsthandexperience knowledge skills and qualification to help really drive yourcareer forward. We are here to guide and support you every step of the way!

The Company

Our clientis an experienced infrastructure team specialising in customercentric deliverywithin the telecommunications sector. Established in 2022 they offer fullturnkey capabilities including project management civils cabling andsplicing with a strong track record across Openreach Virgin Media Hyperopticand Fibre & Wireless networks. Backed by a leadership team with over 15years of industry expertise including former Director roles at Openreach andHyperoptic they bring a wealth of knowledge and experience to every project.

The Position

Job Title:

Apprentice Project Manager

Apprenticeship Course:

Level 4 Business Analyst

Apprenticeship Duration:

18 Months 3 months for EPA

Location:

Uxbridge UB8

Working Hours:

8am 4pm

Salary:

12000 per annum

Role and Responsibilities:

TheService Assurance Professional plays a key role in leading endtoend (E2E)data analytics and insights to enhance customer and stakeholder experience.They are responsible for problemsolving and driving improvement plans forspecific customer programmes. Acting as a service assurance partner theycollaborate closely with customer and desk manager communities to enhanceservice performance.

Thisrole is focused on ensuring that insights and best practices are efficientlyand effectively shared across relevant stakeholder communities. By championinga customerfirst outsidein culture the Service Assurance Professional iscommitted to achieving a positive customer impact and outcome. They mustmaintain the right balance between continuous improvement (constant operationalchange) and service continuity. Additionally they provide local areamanagement teams with effective insights and direction enabling them tointerpret complex service performance data and deploy improvement plans. Byengaging with other Service Assurance Professionals on specific programmesthey help accelerate organisational learning and continuous improvement.

Provideeffective service and performance insights along with root cause summaries forcustomers.

Supportservice escalation governance for customers.

Managethe Area Service Assurance Risk Register for specific programmes.

Leadanalytical and creative problemsolving initiatives.

Challengeand negotiate at all operational levels to drive positive outcomes.

Communicateeffectively across all operational levels within the organisation.

Collaborateand influence stakeholders to implement service improvements and enhance customerexperiences.

Buildand maintain strong operational stakeholder relationships.

Workefficiently under pressure reacting quickly to changing customer and businesspriorities.

Utiliselogical and datadriven approaches to problemsolving.

Maintainstructured and wellorganised work practices.

Predictoutcomes and proactively develop scenarios to mitigate business impacts.

Makeinformed decisions in complex and conflicting situations.

About ITP

If this sounds like the role for you get in touch!Once we receive your application one of our team will be in touch to help youwith the next stage.

The ITP are working on behalf of a thirdparty to advertise their vacancy. By submitting your CV you agree to becontacted by The ITP and your information to be passed on to a third party.

Requirements

Solutionfocusedachiever with a proactive mindset.

Bolddecisionmaker with strong leadership capabilities.

Customerchampion who prioritises service excellence.

Collaborativepartner who fosters strong teamwork and communication.

Commercialthinker with a strategic approach to problemsolving.

Changeagent with the ability to implement continuous improvement strategies.

Teamcoach who supports and mentors colleagues.

Inspiringcommunicator with strong influencing skills.

Eligibility Criteria

Benefits

Fulltraining and support to gain apprenticeship qualification

Handsonexperience

Careerdevelopment opportunities within a growing company

Asupportive and friendly working environment

Competitiveapprenticeship salary