Principal Consultant - Windows EUC Lead - London
Principal Consultant - Windows EUC Lead - London
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Job Description
Role Principal Consultant
Location London UK
Job Overview:
We are seeking a Windows EUC Lead who will oversee the implementation support and optimization of Windowsbased desktop environments ensuring that users have a seamless and productive experience. The Windows EUC Lead will manage a team of EUC engineers and work closely with crossfunctional teams to deliver highquality solutions to end users including desktop builds operating system deployment application packaging and troubleshooting.
Key Responsibilities:
Leadership & Team Management:
Lead a team of EUC engineers and support staff ensuring effective performance training and development of team members. Set clear goals and performance metrics for the team.Windows Desktop Management:
Oversee the management of Windows desktop environments ensuring operating system deployment patching and updates are consistent across the enterprise. Ensure compliance with security policies and best practices.EndUser Support & Troubleshooting:
Lead efforts in troubleshooting and resolving complex technical issues related to Windowsbased systems including hardware software and network issues.EUC Strategy & Roadmap:
Develop and execute the EUC strategy to ensure that the desktop environment aligns with business needs. This includes planning upgrades managing lifecycle and improving the user experience.Application Packaging & Deployment:
Oversee the packaging deployment and maintenance of enterprise applications on Windows desktops. Work with the application owners to ensure that the software is tested deployed and updated efficiently.Automation & Scripting:
Implement automation strategies using PowerShell Power Platforms Intune or other scripting tools to streamline tasks like system deployment patch management and application delivery.Collaboration with IT Teams:
Work closely with other IT departments (network security server etc. to ensure the Windows desktop environment is fully integrated and compliant with organizational IT policies.Documentation & Reporting:
Ensure all processes configurations and procedures are properly documented. Provide regular reports on team performance system health and incident resolution.User Training & Awareness:
Provide enduser training on Windowsrelated systems troubleshooting techniques and new features or updates.Vendor Management & Budgeting:
Manage relationships with hardware and software vendors to ensure the company gets the best value and support. Track costs and work within budget constraints to deliver optimal EUC solutions.
Qualifications & Skills:
Education:
Bachelors degree in Computer Science Information Technology or a related field or equivalent work experience.Experience:
10 years of experience in EndUser Computing (EUC) support or management with at least 2 years in a leadership or supervisory role. Experience with managing Windows desktop environments is essential.Technical Skills:
Deep knowledge of Windows 10/11 operating systems configuration management and desktop deployment.
Experience with EUC tools such as Microsoft Endpoint Configuration Manager (MECM/SCCM) Windows Autopilot Group Policy Active Directory and PowerShell scripting.
Familiarity with application packaging and deployment tools (e.g. AdminStudio Flexera or similar).
Experience with cloudbased solutions like Microsoft 365 OneDrive
Experience with Windows Virtual Desktop (WVD) is a plus.
Knowledge of ITIL processes and service management.
ProblemSolving & Troubleshooting:
Strong troubleshooting skills with the ability to resolve complex technical issues efficiently. Ability to analyze issues identify root causes and implement solutions.Leadership & Communication:
Proven ability to lead and mentor a technical team with excellent communication skills to work with both technical and nontechnical stakeholders.Project Management:
Experience managing multiple projects simultaneously with the ability to prioritize tasks and meet deadlines.Security & Compliance:
Knowledge of security best practices for managing enduser devices including patch management encryption and antivirus policies.About Infosys
Infosys is a global leader in nextgeneration digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our alwayson learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Visit www.infosys to see how Infosys can help your enterprise navigate your next.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Required Experience:
Staff IC
Employment Type
Full Time
