Managed Services Specialist
Managed Services Specialist
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$ 60000 - 70000
1 Vacancy
Job Description
Points North the leading software company in the compliance and reporting space is seekinga highly skilled and detail oriented Managed Services Specialist to join this fastgrowing area of our business. This position will be assigned clients to support during the Managed Services lifecycle journey. This role can be remote from anywhere in the United States with expected quarterly travel to our Headquarters.
Key Responsibilities
- Submit reports on behalf of clients based upon contract terms.
- Supports implementation of Managed Services customers.
- Troubleshoot issues to resolution and directly answer client questions.
- Maintain accurate and uptodate records of work performed.
- Perform independent work within Points North applications on behalf of clients at their request.
- Respond to client requests via all communication channels including phone and email.
- Capture and maintain all support requests interactions and communications.
- Research and source prevailing wage rates on behalf of clients.
- Creates and maintains clientspecific process documentation.
Education and Experience
- Bachelors degree or equivalent industry experience.
- 3 years previous experience working with data.
- 3 years previous experience in a SaaS client service or product support environment.
Required Skills
- Strong communication skills written and verbal specifically with explaining technical terms in a way that nontechnical individuals can understand.
- Independent problem solving and troubleshooting skills.
- Excellent organizational skills.
- Very attentive to detail.
- Ability to understand and resolve technical issues related to our software offerings.
- Experience communicating and resolving difficult client issues.
- Proficiency working with Microsoft Office products.
Preferred Skills
- Knowledge of resolving issues with software systems
- Experience with payroll and benefit data
- Prior payroll or prevailing wage experience
At Points North we believe that taking care of our team is the foundation of our success. Thats why weve created a benefits package designed to support you both personally and professionally. We offer comprehensive medical dental and vision plans with 70 of employee premiums paid to keep you and your family healthy. Our retirement savings plan with employer matching contributions allows you to plan for the future. Our time away programs include PTO paid holidays and volunteer time off so that you can take time to recharge and give back to what matters to you. Points North believes in investing in our people for the future growth opportunities and professional development are encouraged and supported. Base compensation for this role is $annually with additional annual bonus eligibility.
At Points North youll find a dynamic and growthoriented workplace where your contributions make a real impact. Ready to join our team Apply today to take the next step in your career!
Required Experience:
Manager
Employment Type
Full-Time
