Technical Training Consultant
Technical Training Consultant
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$ 110520 - 165840
1 Vacancy
Job Description
Career Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
OurAmericas Distribution Services Division (ADSD) provides governance and administration of Cat dealers across the U.S. Canada and Latin America.
Werecommittedtoour customers who build a better world with our products services and solutions. We understand andshowthevalue of why they should always choose us. Were exploring new ideas and opportunities innovatingto discover the breakthroughs necessary for tomorrows growth.
Through it allweareone team creating and delivering worldclass components and solutions superior to the competition.Learn more about theCaterpillarExperience.
Job Summary
As a Technical Training Consultant you are responsible for the design development and deployment of the Marine segment service training and technician development strategy.
Additional Info:
This position can be located in Peoria IL or Miami FL.
Domestic relocation assistance is available for this position. ISE will not be considered.
This position will require up to 50 of working time travel both domestic and international.
What You Will Do:
Liaising with Marine business unit to ensure initiatives are planned proposed developed and completed on time and meet quality standards.
Conduct regular meetings with the business unit to inform on progress.
Hear what new challenges there are in the field and determine how we meet the need with training.
Communicate and promote marine training to Global Marine learning centers and dealers.
Conduct regular meetings on Teams and in person to go through the new learning and programs with the instructors so firsthand knowledge of the programs lives at the Learning Centers.
Build strong rapport and work directly with Application and Installation Design and other Field Support Engineering groups to keep communication open on what is happening in the field partner on workshops and guidance on new courses when needed.
Set up Monthly with Instructor meetings.
Oversee and maintain the standards of all courses in the Marine program as well as guidelines.
Develop coordinate and administer purchase service agreements with business unit.
Manage all aspects of expert level marine technician assessment programs globally including instructor assessor preparation and qualification to teach supporting courses.
What You Have (Required Skills):
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Communicates the importance of customer needs/expectations and commits to resolving them.
Researches and verifies customer needs and expectations.
Helps link organizational objectives to customer needs and expectations.
Meets regularly with customers to understand their wants needs and expectations.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Anticipates customers needs and satisfies them proactively.
Resolves complex customer complaints or problems.
Teaches others how to deliver excellent customer service in a variety of settings.
Recovers from a service failure in a way that enhances customers esteem of the organization.
Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
Reviews others writing or presentations and provides feedback and coaching.
Adapts documents and presentations for the intended audience.
Communicates well downward upward and outward.
Employs appropriate methods of persuasion when soliciting agreement.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
Alerts own team to problems in client satisfaction.
Differentiates the roles and responsibilities in a business relationship.
Works with clients to address critical issues and resolve major problems.
Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.
Assesses customer feedback to better adjust to market demands.
Monitors and interprets standards and management reports on training activities.
Records all training data and transactions in Caterpillars Learning Management System.
What Will Set You Apart (Preferred Skills):
This requires a more technical background and good knowledge of Learning Management Systems (LMS) structures and behavior also of how it has happened before and who the players will be to get the learning to the targeted market and prove with ROI mechanisms.
Project manage training designdevelopment and other marine service training initiatives.
Understanding of Marine engine systems and technology
Lead progress meetings with Project Managers
Lead progress meetings with Instructors
What You Will Get:
We look forward to welcoming the successful candidate to our dynamic diverse and friendly team. We have a culture of openness autonomy support personal development as well as a continuous drive for improvement.
About Caterpillar
Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment offhighway diesel and natural gas engines industrial gas turbines and dieselelectric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reducedcarbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.
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Summary Pay Range:
$110520.00 $165840.00Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjobrelated knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility terms and guidelines. This is a summary list of benefits.
Medical dental and vision benefits*
Paid time off plan (Vacation Holidays Volunteer etc.*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to parttime employees
Posting Dates:
March 6 2025 March 23 2025Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals Including minorities females veterans and individuals with disabilities are encouraged to apply.
Not ready to apply Join our Talent Community.
Required Experience:
Contract
Employment Type
Full-Time
