Senior Customer Success Manager
Senior Customer Success Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job description
Who We Are
Verve has created a more efficient and privacyfocused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data media and technology together to deliver results and growth to both advertisers and publishersno matter the screen or location no matter who what or where a customer is. With 30 offices across the globe and with an eye on servicing forwardthinking advertising customers Verves solutions are trusted by more than 90 of the United States top 100 advertisers 4000 publishers globally and the worlds top demandside platforms. Learn more at www.verve.
Match2One (now part of Verve) was founded in 2015 with the mission to democratize and make programmatic advertising accessible for inhouse marketing teams. The company has developed a selfservice programmatic platform to help marketing teams achieve more with their marketing campaigns. With smart AIdriven optimization methods it helps clients to grow their businesses costefficiently. Match2One is on a fastpaced mission to change the world of digital advertising. Learn more at www.match2one.
Who You Are
As a strategic and accomplished Client Services manager with a proven track record in managing highvalue client relationships and driving business growth you possess a deep understanding of digital and programmatic advertising. You are adept at overseeing complex portfolios identifying opportunities and delivering measurable results. Comfortable engaging with Clevel stakeholders and leading strategic discussions you leverage datadriven insights and your strategic management skills to influence both internal teams and external partners. You thrive in highgrowth environments and consistently demonstrate a proactive solutionsoriented approach.
Location: Stockholm office (Stureplan 6
What You Will Do
Own and expand a portfolio of strategic highvalue clients ensuring longterm success and revenue growth
Develop and execute advanced client success strategies aligning with overall business objectives to maximize client lifetime value
Act as a strategic consultant providing indepth industry insights performance analysis and optimization recommendations
Collaborate closely with senior leadership across Sales Product and Marketing to drive innovation enhance offerings and shape the future of the Match2One/Verve platform
Lead client onboarding and transformation initiatives ensuring seamless adoption of our technology and best practices
Champion the voice of the customer influencing product roadmaps and feature development to align with evolving market needs
Drive operational excellence supporting team members and refining internal processes to enhance efficiency and effectiveness
Job requirements
What You Will Bring
3 years (mid) or 5 years (senior) of digital advertising experience in Customer Success with at least 1 year in programmatic
Fluent English is a must and Swedish language skills as an advantage
Expertise in strategic account management including growing enterpriselevel accounts and managing multistakeholder relationships
Deep knowledge of RTB DSPs ad exchanges aggregators ad servers and optimization platforms
Strong analytical capabilities with experience in performance marketing and proficiency in Excel for advanced data analysis
Exceptional business acumen with the ability to identify revenue opportunities and drive commercial impact
A resultsdriven mindset coupled with outstanding communication and negotiation skills allows you to influence at all levels
A track record of leadership mentoring and driving bestinclass customer success initiatives within fastpaced environments
What We Offer
Be part of a multicultural team that is bringing advertising to the next level
You will learn and evolve in an empowering environment characterized by entrepreneurial actions
Responsibility independence and an opportunity to participate in projects that have a significant impact on Verves success
3 Wellness days per year (in Q1 Q2 & Q3 and Employee Assistance Program to help you maintain your wellbeing
Enhance your professional skills with a yearly training budget and improve your language skills through German and/or English classes
Work and Travel Program (monthly raffle after 2 years of employment)
We are eager to build a great team together and we appreciate your help through our Employee Referral Bonus
Align your interests with the companys success and take part in our Employee Shares Purchase Plan
Enjoy food and beverage benefits with colleagues and have fun during team events
Healthcare allowance (Friskvrdsbidrag) and Pension
Verve provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
#LIHybrid
All done!
Your application has been successfully submitted!
Required Experience:
Manager
Employment Type
Full-Time
