Operations Manager Team Lead
Operations Manager Team Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities & Qualifications
RESPONSIBILITIES
- Responsible for supporting the of the program and ensuring the Contractors performance meets all task order requirements to include but not limited to Customer End User Support Services Desktop Support Services Performance and Quality Assurance in Ticketing Queue Management Service Desk Change Management and Communications Training Technical Security and Asset Management.
- Have the requisite authority for full control over all company resources necessary for task order performance.
- Have the authority to approve task order modifications in emergent situations.
- Be ultimately responsible for personnel management management of Government material and assets and personnel and facility security.
- Assist in providing oversight or management of at least one project shall have been conducted in accordance with a CMMI certified Agile and ITIL approach.
- Demonstrate proven experience and documented success supervising large IT services contracts including people of various job categories and skills.
- Demonstrate expertise in the management and control of costs and resources and demonstrated capability in managing projects of this type and complexity.
- Demonstrated experience providing system modernization and innovation that resulted in increased operational efficiency or cost savings.
QUALIFICATIONS
- Top Secret Clearance
- 7 to 9 years of relevant experience in at least two to three of the scope areas identified in this job description
- Bachelors degree preferably in related IT field
- ITIL Certified HDI and
- DOD 8570 Certification of IAT Level (or must meet)
- Agile certification highly desired
Overview
We are seeking an Operations Manager to join our team supporting DOS Evolve in Washington D.C.
Acts as a single technical point of contact (POC) who shall work closely with the IDIQ Program Manager Task Order Program Manager (TOPM) and other TekSynap personnel in support of the EVOLVE IDIQ program. As needed to provide support and leadership in collaboration with Government Program Manager (PM) Contracting Officer Representative (COR) and Government Technical Monitor (GTM).
TekSynap is a fast growing hightech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. Technology moving at the speed of thought embodies these principles the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our fulltime employees a competitive benefits package to include health dental vision 401K life insurance shortterm and longterm disability plans vacation time and holidays.
Visit us at www.TekSynap.
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The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract applicable law or regulation.
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Additional Job Information
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Location: Washington D.C.
- Type of environment: Office
- Noise level: Low
- Work schedule: Schedule is day shift Monday Friday. May be requested to work evenings and weekends to meet program and contract needs.
- Amount of Travel: Less than 10
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to use hands to handle feel touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop kneel crouch or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision distance vision peripheral vision depth perception and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
U.S. Citizenship
Top Secret Clearance requirement
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals employment decisions will be based on merit qualifications and abilities. TekSynap does not discriminate against any person because of race color creed religion sex sexual orientation gender identity protected veteran status national origin disability age genetic information or any other characteristic protected by law (referred to as protected status). This nondiscrimination policy extends to all terms conditions and privileges of employment as well as the use of all company facilities participation in all companysponsored activities and all employment actions such as promotions compensation benefits and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application please contactfor assistance.
Required Experience:
Manager
Employment Type
Full-Time
