Fraud Manager
Fraud Manager
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Job Description
Job Summary:
This position leadsour fraud prevention and mitigation efforts. This role will report to the Director of Fraud managing a team of 6 agents and implementing strategies to identify and address fraud trends. The ideal candidate will have a strong background in data analysis fraud risk management and team leadership with some knowledge of risks associated with devices and websites. This is a strategic and handson role requiring both technical expertise and proactive leadership.
Key Functions/Basic Duties:
- Lead mentor and manage a team of 6 agents ensuring efficient operations and professional development.
- Analyze transactional and posttransactional data to detect and assess fraud trends patterns and anomalies.
- Perform dispute analytics for decision engine feedback and fraud strategy implementation requirements.
- Utilize tools such as SQL Power BI and other data visualization/analysis platforms to generate actionable insights.
- Record discrepancies between existing controls and the level of risk protection required highlighting areas where enhancements are needed.
- Configure and optimize fraud rules within Galileo Financial Technologys Payment Risk Platform (PRP) to mitigate fraudulent events in real time.
- Identify and address general risks related to device security and website vulnerabilities incorporating these insights into fraud prevention strategies.
- Oversee the teams efforts to address operational and transactional fraud risks by leveraging feedback data from the Galileo ecosystem.
- Collaborate with crossfunctional teams including compliance IT security customer service and dispute resolution to ensure seamless fraud prevention processes.
- Stay informed about industry trends and emerging fraud schemes to adapt strategies proactively.
- Create and deliver regular fraud reports and recommendations to stakeholders.
- Develop and maintain documentation of fraud prevention procedures rule configurations and response plans.
Knowledge/Skills/Abilities:
- Proven experience managing and leading a team with a focus on fostering growth and driving results.
- Proficiency in SQL Power BI and other data analysis tools; experience with Python or R is a plus.
- Familiarity with industry decision engine tools and capabilities to drive realtime and near realtime decision making while incorporating feedbacks.
- Familiarity with fraud detection platforms particularly Galileos Payment Risk Platform (PRP) or similar systems.
- General understanding of risks associated with devices websites and online transactions.
- Strong analytical skills with the ability to interpret complex data and create actionable insights.
- Demonstrated ability to lead fraud mitigation efforts and implement datadriven solutions.
- Excellent communication and presentation skills for reporting findings and collaborating with stakeholders.
- Knowledge of regulatory compliance frameworks (e.g. AML BSA UDAAP) is preferred.
Education and/ or Experience:
Bachelors degree in Business Finance Data Science or a related field (or equivalent experience).
Language Skills:
Fluent in English
Computer Skills:
Familiarity with fraud detection platforms particularly Galileos Payment Risk Platform (PRP) or similar systems.
Required Experience:
Manager
Employment Type
Full-Time
