Payment Lifecycle Spec IV - Billing Operations
Payment Lifecycle Spec IV - Billing Operations
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Job Description
Join ourTreasury Service (TS) Billing Operationsteam! Enhance your skills in billing processes project management and more.
As a Payment Lifecycle Specialist IV within our Treasury (TS) Billing Operations team youll be expected to learn and be immersed with all the production subprocesses within TS Billing. These productions subprocesses include but are not limited to the following:
Revenue Feed Management
Billing Setup and Maintenance
Ledger Adjustments Writeoffs Cancellations and Refunds
Fee Liquidations
Billing Research and Queries
Project and Change Management
Responsibilities
- Learn and understand the systems/applications processes and reports used by the team and their impact on client billing and other departments beyond Billing Operations
- Participate in all required training sessions and apply the learning to enhance job performance
- Deliver work with accuracy care and precision aiming for zero defects in all processes
- Monitor 100 of incoming communications and requests related to account setup maintenance exception rates exception pricing requests and other billingrelated updates
- Consistently adhere to standard operating procedures and policies
- Review personal work and/or the work of others to identify and correct errors preventing any negative impact on customer billing
- Respond to inquiries and escalations promptly ensuring timely escalation of issues to management when necessary
- Identify opportunities to maximize results and exceed targets; recommend and implement enhancements and process improvements
- Perform additional tasks and duties as assigned
Required qualifications capabilities and skills
- Minimum of 2 years of relevant work experience
- Knowledge of Wholesale Payments and TS Billing is advantageous
- Process and resultsoriented adheres to deadlines and effectively organizes and prioritizes work
- Advanced attention to detail with a proven ability to maintain a high degree of accuracy
- Strong organizational analytical critical thinking strategic and problemsolving skills
- Flexible quickly adapts to changes in the work environment and manages competing priorities to achieve optimal results; selfmotivated and capable of operating independently
- Works collaboratively shares information and communicates effectively with team members other groups departmental management and partners in Sales Service and Product including regional contacts
- Strong computer skills including proficiency in mainframe and common PCbased software packages such as MS Access Excel Word and PowerPoint
Preferred qualifications capabilities and skills
- College degree or equivalent work experience is a plus
- Experience in billing operations is preferred
- Ability to interpret billing processes and associated details
Employment Type
Full-Time
