T-Mobile Retail Associate Manager LEXINGTON N Lee Hwy
T-Mobile Retail Associate Manager LEXINGTON N Lee Hwy
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Job Description
Job Details
What youll do in your role
Learn and build proficiency in customer service while concurrently providing a best in class customer experience and building loyalty by:
- Helping customers pick up right where they left off in their shopping journey whether online through Customer Care or instore
- Exploring individual needs and providing handson demonstrations of the latest and greatest technology instore.
- Sidebyside selling to find personalized solutions beyond the barebones device and service plan that keep our customers connected to the people and lifestyle they love including anything from unique accessories to up and coming Internet of Things (IOT) devices.
- Guide your customers through their purchasing experience thoughtful questions informative answers and sharing your expertise.
Approaching service and sales needs with patience honesty and empathy.
Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
- How our everexpanding coverage stacks up in our customers neighborhood providing them with a lightning fast LTE network!
- Why TMobile plans and services will let our customers live unlimited feel the love stay connected and go further.
- How were redefining how wireless is done down to device and account inspection review and troubleshooting.
Complete training on TMobile instore experience new skills and processes knowledge of systems and reference resources.
Build relationships with and partner with TMobile employees across channels including business and customer service to:
- Collectively own the customer experience and resolve issues creating a seamless runaroundfree environment.
- Successfully identify and handoff small business leads.
- Develop strong peer relationships where we are all accountable for the companys success.
- Be willing to have a good time while providing first class customer experience
The ideal candidate will bring:
- Leadership!
- Competitive drive and demonstrates the confidence to succeed in a fastpaced sales environment.
- Willingness to lead your team sharing best practices while serving customers and providing resolutions to issues.
- Being effective with operational financial and performance management.
- Amazing communication skills to your team and customers.
- Prior wireless sales experience.
Whats in it for you
- Employee Stock Ownership Program (ESOP)
- Competitive hourly pay
- Bonus earnings
- Automatic raises when reaching attainable milestones
- Exciting opportunities for career advancement
- A culture of care & excellence
- Health Benefits for Full Time Employees
What must haves do you need
- Be at least 18 years of age
- High school degree or GED
- Ability to stand for long periods of time
- Ability to lift objects weighing up to 25lbs
- Reliable transportation
- Full Time 40 hours)
Required Experience:
Manager
Employment Type
Unclear
