Restaurant Server Part-Time Chickies Petes PPL Center

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Restaraunt Server interacts with guests while following our service standards takes guest orders and delivers food and beverages. This position ensures the quality of the food and that the overall guest experience is excellent. Also responsible for bussing and cleaning their own tables as well as all billing and payment processing.

This role will pay an hourly rate of $2.83 plus tips.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

PPL Center is a stateoftheart multipurpose arena in downtown Allentown PA and home of the Lehigh Valley Phantoms. The arena seats more than 10000 for concerts and more than 8500 for Lehigh Valley Phantoms professional hockey games making it the regions largest events venue.

The amenitiespacked PPL Center hosts more than 150 events each year offering something for everyone including the Lehigh Valley Phantoms the AHL affiliate of the NHL Philadelphia Flyers live concerts family shows trade shows youth sports high school and collegiate events conferences graduations and so many more.

Chickies & Petes is a fullservice bar and restaurant located within PPL Center serving lunch Tuesday through Friday and open for events.

• Greet guests in a friendly professional manner
• Provide education about Chickies style of service the food and beverage menus how menu items are prepared the ingredients used and the different cooking methods.
• Ensure menu food preparation and ingredient knowledge in order to address guests food allergy concerns and questions.
• Smile and maintain a positive attitude at all times
• Perform light food preparation duties when needed
• Follow all Chickies & Petes service standards including upselling
• Inform guests of daily specials
• Check food and beverages for quality and presentation following menu builds before serving
• Serve food and beverages to guests
• Check identification to ensure that guests meet minimum age requirements for consumption of alcoholic beverages
• Recognize signs of intoxication and handle alcoholrelated situations effectively; keep management informed when situations arise regarding intoxicated guests/refusal of service
• Provide food and drink recommendations to guests
• Receive guest payments and process transactions
• Sincerely thank all guests make them aware of upcoming specials or events and invite them back for another visit soon
• Clear clean and reset tables promptly according to proper sanitation standards
• Ensure all condiments and napkin dispensers are clean and well stocked
• Respond appropriately to guest complaints and bring any issues to the attention of management
• Perform marketing and other promotional services as needed
• Complete beginning change and end of shift side duties
• Understand the importance of speed of service and act with sense of urgency when performing job tasks
• Attend all scheduled employee meetings
• Additional tasks as assigned by management

• High school diploma or equivalent preferred
• Must be 18 or over
• 1 years or more experience serving in a fastpaced high volume environment
• Previous cash handling experience preferred
• Ability to learn to operate a cash register and corresponding system accurately
• Possess valid food handling certificate and RAMP certification if required by state and federal regulations (or be willing to obtain one within a 60 day timeframe from date of hire)
• Excellent interpersonal and communication skills and a friendly positive attitude with coworkers management staff volunteers and guests
• Ability to work a flexible schedule including nights weekends some holidays and long hours
• Ability to prioritize tasks in a fastpaced environment
• Must perform physical activities in a variety of environmental conditions that require moderate strength including cleaning climbing lifting walking balancing and handling of materials. Must be able to stand for long periods of time

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.